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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 91-100 of 1,018 reviews
Apr 18, 2026
Reviewer name: T Gaber
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable office chair

Excellent computer chair. Very comfortable and reasonable price.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very pleased to hear that you appreciate the comfort and style of this chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 26, 2026
Reviewer name: Jake
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable

Very comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very delighted to hear that your find your chair so comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 11, 2026
Reviewer name: bobw
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Office

Great chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to hear that you find your chair to be of great value. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 23, 2025
Reviewer name: Cletus
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Maybe it will get better?

Cant find a comfortable position in this chair. Armrests are non adjustable. Foam is a little thin on the seat.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing regarding the comfort of your chair. We are sorry to hear that it is not as comfortable as you were hoping. Please do not hesitate to reach out if you ever need additional support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 7, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

Disappointed

Initially sitting in the chair was a breath of fresh air. Nice support!! But once I had to sit in it for an 8 hour shift, I found lacking features. As another commenter mentioned, the seat feels too small. I’m 5’3 and just below mid calf, so I feel like I’m falling out of the chair. The seat and lumbar support give a tilting forward support that again gives the feel of falling out of the chair. When I have that free moment to lean back and relax, it can’t happen. The tilt tension is super strong. I have it as loose as possible and I have to use strength lean back and it won’t stay back without physically holding it back. Where’s the relaxing that?? After using the chair for 2-3 hours, my back is in pain from the forward tilt positioning and not being able to easily lean back to relax. It will be returned.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are sorry to hear that this chair was not a good fit for what you were looking for. If you need additional service on any of our items, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 15, 2026
Reviewer name: John
1 out of 5 stars
1 out of 5 stars review

Save your money, purchase something else.

Based on reviews, I purchased the chair to replace my 20 year old home office chair. The chair arrive yesterday and assembled this morning. Assembly was easy. I am slow so to took about 20 minutes. After assembly, sat in chair to adjust height. The back leaned forward making it very uncomfortable. Attempted to adjust the back with no luck. The purchase was a waste of money. Gave the chair away to a friend. Probably this is the worst chair I ever owned.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the back of the chair leaning. This is something our customer support team can assist with if you are interested. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 3, 2023
Reviewer name: RM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice chair for the money

Comfortable, good lower back support, reclines nicely, arms could have a bit more padding and material is decent but vinyl-like and doesn’t breathe.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jun 11, 2026
Reviewer name: MT
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serra Office Chair

Easy to assemble

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are pleased to hear that it was so easy for you to assemble. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 14, 2024
Reviewer name: Angela
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to build, nice comfy chair!

Easy to build, high quality office chair. Hubby has been enjoying it as it was a Christmas gift to replace his old chair. Highly recommend, specially for the price point!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Feb 20, 2025
Reviewer name: BigKev
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable and inexpensive!

I bought this office chair for when working at home. I loved it so much, I went back and bought another one for me to bring to work even though they obviously supply one. This one is like a kings throne!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review and share your opinions. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you love the chair's comfort enough to purchase another one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday