Chefff, I am sorry that you are experiencing issues with Bixby and the remote control of your Q60T QLED TV. If Bixby issue persists, please call in for troubleshooting and possible replacement service. I have included a step-by-step guide of channel selection using your remote. First, press the color dots/123 button to bring up the soft numeric keypad. Then select the channel number and press up and select Done. Please note that this only works if you are on TV source or connected a cable box/satellite receiver via HDMI cable and have completed the setup of Universal Remote. If this still did not work, please call in for a replacement remote control. You can reach our TV Customer Support at: 1) Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F. Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. -Samsung Ambassador