Customer reviews for Samsung 6.0 cu. ft. Smart Freestanding Gas Range with Self Clean forMember photos
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Worked great...for almost 18 months.
Owned this range for less than 18 months. Worked great then it didn't. Oven wouldn't light. Contacted Samsung. They wouldn't help us unless we had a repair man to do the work and were still going to make us pay. We ordered the part they were going to send to a "professional ". We are very capable of changing a safety valve. Also changed ignitor. New one worked for 3 months..same issue, igniter comes on, doesn't light. Bought another safety valve...same issue. Have to "thump" valve to open. Parts cost are adding up more than stove is worth.
Hi Cheryl, We thank you for your time in writing a review of your Samsung range model experience. We are here to help in any way we can. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146645867 to help our team pull up your information. Leo
Wifi compatible yet not complicated
[This review was collected as part of a promotion.] This gas range is wifi compatible! I thought this is such a cool feature, being able to preheat my oven without having to physically do it. This is very useful when im upstairs and needing to cook my pizza, i dont even have to go back and forth because i can control the pre-heat function using my phone. With it being wifi compatible, it is not complicated to use which is a definite plus. The burners also work well and i like the middle griddle. the finish and design of my gas range is very nice and modern. Compared to my old one, this one is definitely very modern and has a lot of cool functions especially the middle 5th burner, wifi compatibility and self clean function of the oven. My favorite feature is definitely the wifi compatibility. it is a game changer! Oven is great but now i wondering if i shouldve gotten the one with the airfry option. But overall happy with my range.
That is pretty cool! Being able to control your range at your fingertips. ^Pat
YOUR HOUSE WILL EXPLODE!
DO NOT BUY THIS UNIT!! This is a huge liability & we have received absolutely no support from Samsung. Our original unit was leaking propane so we received a replacement. Within a few months, the replacement unit was leaking propane again. We had a local fire inspector review the unit & confirmed the leak was from the unit. When working with customer service we were told it was a known defect, so we requested a refund. Our request for a refund has now been repeatedly declined.
Good day, We would love to discuss your range since you have been a loyal customer of Samsung. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145832463, to help our team pull up your information when you message us. Have a great day. -John
Very pleased
[This review was collected as part of a promotion.] My husband and I have been very pleased with our Samsung gas range. I was unsure about how the integrated grill worked until we made French Toast. It cooked very evenly in just a few minutes on each side. And is very easy to clean. I grilled burgers and pork chops on the grill also, they cooked evenly as well. We did not need to use any non stick spray. The apps instructions were easy to read and follow. We have not used the bread proof setting yet. The timers have a nice jingle sound compared to my old stove. My husband is a retired Chef. He explained the burners on the stovetop. Depending what you are cooking can determine what burner to use. I did not know that was an option. It is easy to clean up grease and spills. The oven heats much faster then our old gas stove.Our friends and family have complimented us on how nice it looks in our kitchen. Could not be happier.
Happy to hear your opinion about the range. Thank you for being a Samsung customer. ^Pat
Kept accurate time for seven months
We have had the oven for seven months. It has done a good job keeping the time accurately, it doesn't even do that anymore, I am getting a C-F2 code instead of telling time and the oven doesn't work as well. In the beginning the oven worked fine except one burner on high would send flames up the side of even big pans, dangerous.
Good day, We have what you need about the error code you're getting in your range. The C-F2 error pertains to a signal malfunction. To resolve this, you can try these steps. Restart the oven by pressing the Off/Clear button. If the issue is not resolved, cut off all power to the ranges at 30 seconds minimum, after which re-establish the power. For reference, turn to page 47 of the range's user manual. See information codes (C-F2 Error): https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf As for the flame size on one of the burners, Please see this link for tips, and check the hyperlink embedded for cleaning the burner and cap. A flame is an unusual size or shape (One flame is a different size or shape): https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145794015, to help our team pull up your information when you message us. Have a great day. -John
Buyer Beware
I bought a Samsung range in December. If your appliance comes missing a part, you will wait months without answers and an appliance you cannot use. The model I purchased is slightly different from this one. Their customer service will fail you if something goes wrong with your delivery.
Hi there, We understand where you're coming from. Allow us to extend our assistance. It would be awesome if you could tell us further details about the range so we can best assist you. Please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146899367, to help our team pull up your information. Have a great day! ^Chrystel
Smart Electric Stove
Very disappointed in this stove. The glass top completely cracked in the center and across and we have no idea how it happened since we were not using it. Just had for over 1 year. Samsung would not send a replacement top. Just missed warranty. Will never get an electric glass top stove again.
Jude, we would love to discuss your range to determine how we can further assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145857344) to help our team pull up your information. Have a great day. ^Camille
Hard to Use
push button key pad is junk, you have to keep pushing the symbol to make it work and no i don't want to use my phone to run my stove. glass top scratches very very easily and shows every fingerprint. my old glass top had a textured surface which is a lot better for scratches and prints. i am sorry i purchased this range.
Hi zed1. Thank you for reaching out regarding your 6.3 cu. ft. Smart Freestanding Electric Range with Rapid Boil™ & Self Clean top is hard to clean. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this ink to guide you on the issue. Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/ Electric cooktop is peeling, bubbling, or cloudy under the surface. https://www.samsung.com/us/support/troubleshooting/TSG01001943/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144428724 ^Camille
Poor design
[This review was collected as part of a promotion.] This stove is part of the package that came with the new house I bought. I DO NOT like it. I would prefer a gas stove but I have had electric stoves before. Every type of pot moves too easily on the stove top and you need 2 hands to handle everything, it is not easy to cook on or clean and the oven doesn't regulate the temperature-everything takes longer to cook than it should. If I could change this stove and get a different type I would. Very unhappy with this product.
Greetings, We appreciate you sharing your insight about this Samsung range. Let us assist you. Please see the link below for some tips to clean the Samsung electric range. https://www.samsung.com/us/support/answer/ANS00060833/ We want to speak with you about this experience and determine what steps can be taken to help with your Samsung range. Please feel free to contact us using the options below. We look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148202911, which will help our team pull up your information. ^Rainly
I value being able to make my kids dinner.
last december i had a kitchen fire, my children and i were without a kitchen for months, i ordered this stove in february but with back orders i did not receive it until april 29th. the beginning of september the control panel stopped working because of a bad circuit board, which means nothing about the oven works, the cooktop still works but nothing within the control panel. here i am 6 weeks later and still no oven to cook with, this stove lasted 4 months.
Hi Melinda, We understand the importance of preparing food for your home. We are here to help with your Samsung range. I have shared a Samsung link below that will guide you through some steps to assist with the control panel of the range. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145040561, it will help our team pull up your information. Leo