Customer reviews for Samsung 6.0 cu. ft. Smart Freestanding Gas Range with Self Clean forMember photos
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High end and Useful
[This review was collected as part of a promotion.] Love this range! The quality and easy use is amazing. Please do not hesitate, I cook every day. From cake to stews it makes my life so easy and enjoyable.
Confident
[This review was collected as part of a promotion.] So far we are well pleased and see no reason why that should change. I have purchased smart phones, televisions and now a range and based on prior purchases expect nothing but a quality product.
The worst ever
I have a brand new and the oven doesn't work . Display says the temperature , but inside isn't the same . Samsung told me is normal for this model . I don't recommend
Hi Ronilda, Congratulations on your Samsung range model and we are glad to help with the oven temperatures you experience. I have shared a Samsung link below to help with the oven temperature of your range model. There are four radio buttons in the link. At this point we recommend going to the fourth radio button first to better understand the accuracy of oven thermometers then going to the first radio button on the steps to take, particularly calibrating the oven since it is new (4th step in the 1st radio button). Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146638192 to help our team pull up your information. Leo
great stove, but the wifi makes it a pain
the stove itself works great and looks great. but, not being able to turn the oven light on and off without using the wi-fi app. is crazy. also , you can't set the clock without connecting the stove to the app. two basic functions that you can't do unless you use the app. just a pain that should be a easy thing
Hi Chad. Thank you for reaching out to us. We apologize for the inconvenience if some functions are not working on the app, which was less than ideal. We are here to help. Setting the clock on your stove doesn't work on the SmartThings app. There are only certain functions that the SmartThings app can do on your stove remotely, like setting the clock and turning on/off the oven light. Using Bixby, you can turn on/off the oven light. I shared this link about "Connect and Used your Samsung Range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/. You may also refer to this video about "How to Use SmartThings with your Range": https://www.youtube.com/watch?v=QzucR0NoRmw. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144897405) when you message us to help our team pull up your information. Have a great day. Melardo
YOUR HOUSE WILL EXPLODE!
DO NOT BUY THIS UNIT!! This is a huge liability & we have received absolutely no support from Samsung. Our original unit was leaking propane so we received a replacement. Within a few months, the replacement unit was leaking propane again. We had a local fire inspector review the unit & confirmed the leak was from the unit. When working with customer service we were told it was a known defect, so we requested a refund. Our request for a refund has now been repeatedly declined.
Good day, We would love to discuss your range since you have been a loyal customer of Samsung. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145832463, to help our team pull up your information when you message us. Have a great day. -John
Kept accurate time for seven months
We have had the oven for seven months. It has done a good job keeping the time accurately, it doesn't even do that anymore, I am getting a C-F2 code instead of telling time and the oven doesn't work as well. In the beginning the oven worked fine except one burner on high would send flames up the side of even big pans, dangerous.
Good day, We have what you need about the error code you're getting in your range. The C-F2 error pertains to a signal malfunction. To resolve this, you can try these steps. Restart the oven by pressing the Off/Clear button. If the issue is not resolved, cut off all power to the ranges at 30 seconds minimum, after which re-establish the power. For reference, turn to page 47 of the range's user manual. See information codes (C-F2 Error): https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf As for the flame size on one of the burners, Please see this link for tips, and check the hyperlink embedded for cleaning the burner and cap. A flame is an unusual size or shape (One flame is a different size or shape): https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145794015, to help our team pull up your information when you message us. Have a great day. -John
Horrible quality
[This review was collected as part of a promotion.] I've had this for a little over a year. It broke the control board so you couldn't use the oven in less than 6 months. Went through the hassle of weeks waiting on an answer for warranty to be told to take it back to the store and they'd give me another one. Called the store to be told they didn't have one in stock it would be 2-3 weeks. Local appliance guy installed a new control board for $150 and thought I was good. Little less than a year later it broke again, same thing control board just fried. I've had good luck with other Samsung products but this has been one of the worst
Hi Mickeyb88, We would love to assist you with your appliance. Kindly provide us with more details about the range. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146188576) to help our team pull up your information. Have a great day, -Ernest-
Gas Range
[This review was collected as part of a promotion.] This is my first gas range so I wasn't sure what to expect but this range is way better than my old electric range. It takes almost no time at all to boil water and preheating time isn't bad either. I haven't had enough time to really use it like I want to, like testing the griddle or using the self-clean function. It is so easy to light and I love the blue color of the clock. One thing I'm not too sure about is the timer noise when the timer is done. I'm hoping that can be changed to something else than the current tones. Overall, this is a great range and a welcomed addition to my outdated kitchen which I will now be renovating earlier than planned since I was inspired to make the rest of the kitchen look as good. The black stainless steel is really sleek and modern and it matches my new dishwasher and fridge really well. I like the wireless option of being able to preheat the oven from my couch and seeing remotely that the oven and cook top are off.
Modernizing our appliances has made a lot of our customers happy! ^Pat
Buyer Beware
I bought a Samsung range in December. If your appliance comes missing a part, you will wait months without answers and an appliance you cannot use. The model I purchased is slightly different from this one. Their customer service will fail you if something goes wrong with your delivery.
Hi there, We understand where you're coming from. Allow us to extend our assistance. It would be awesome if you could tell us further details about the range so we can best assist you. Please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146899367, to help our team pull up your information. Have a great day! ^Chrystel
Very pleased
[This review was collected as part of a promotion.] My husband and I have been very pleased with our Samsung gas range. I was unsure about how the integrated grill worked until we made French Toast. It cooked very evenly in just a few minutes on each side. And is very easy to clean. I grilled burgers and pork chops on the grill also, they cooked evenly as well. We did not need to use any non stick spray. The apps instructions were easy to read and follow. We have not used the bread proof setting yet. The timers have a nice jingle sound compared to my old stove. My husband is a retired Chef. He explained the burners on the stovetop. Depending what you are cooking can determine what burner to use. I did not know that was an option. It is easy to clean up grease and spills. The oven heats much faster then our old gas stove.Our friends and family have complimented us on how nice it looks in our kitchen. Could not be happier.
Happy to hear your opinion about the range. Thank you for being a Samsung customer. ^Pat