We’re very sorry for this experience, and we truly appreciate you bringing it to our attention, Ashley. We take these concerns seriously and are committed to thoroughly reviewing the situation. To help us fully research, we would deeply appreciate if you would please reach out to our call center at (888) 301-0332 to help us gather specific information from the packaging and photos of the item.

We’re so sorry to hear that your dog got sick. We take concerns like this very seriously and would like to learn more so we can investigate further. Please email us at customerservice@wet-noses.com or call 360-794-1901 with your order and product details, and our Customer Service team will be happy to assist.