We're sorry to hear this. Is the grill preheated before use or are all of the burners being used? Turning the grill on and then immediately moving the control knobs to the desired setting will help to regulate the temperature. Offset cooking where only one or two of the burners are used will also help to keep the temperatures down. Please give us a call at 1-800-241-7548 and we will be able to best investigate and assist with this so that you can enjoy using your grill.