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Member ratings & reviews for
Backyard Discovery Saratoga Cedar Swing/Play Set

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Showing 1-10 of 278 reviews
Dec 24, 2018
shookfamilyof4
5 out of 5 stars review

Verified Purchase

Play Set

We bought this for our 2 year deal of for Christmas. I had read all of the reviews and debated on whether to buy and use the installation service provided by Sam's due to the high number of complaints. I can not express enough how pleased we were with the play set and the installation. The gentleman came and installed in the sleet and snow. We offered for him to reschedule but he lived a couple of hours away and had traveled to get to where we live.

Helpful?3TOL0K0IXW6U15229750120
Jun 8, 2018
Chicagoland Grampa
3 out of 5 stars review

Verified Purchase

Quality of Lumber was Disappointing

Expected a little more for an $800 investment. Hardware is adequate, but the majority of the pre-cut boards are 1x4 and 1x6 slats that will probably not hold up more than a couple years. A lot of the boards were warped or cracked and will need to be replaced even sooner. This is a small play set that we purchased for our grandson's 2nd birthday. We expect he will outgrow it before he's 5, so the long-term durability is not really that big of an issue. Don't buy this thinking you will get years of use by several kids unless you plan to rebuild and replace the framing. Also, the overhead cross beam above the swings is only 7 feet off the ground, so the kids can't really swing very high like they can at the local neighborhood parks.

Helpful?3TOL0K0IXW6U15229750120
Jan 3, 2017
Kelly
2 out of 5 stars review

Verified Purchase

Not for big kids

I have had this for a few weeks and it's very weak. I would not recommend for large kids. Had to purchase new anchors to stabilize the structure. The plastic ones it comes with are not strong enough. I'm not impressed

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

Please let us know if there is anything we can do to help. Customer service 800-856-4445 or email customerserv@backyarddiscovery.com . The Saratoga comes with a 1 yr. manufacturer's defect on parts, 5 yr. pro-rated on wood for rot and decay. Thank You, Backyard Discovery

Apr 10, 2019
Dennis
1 out of 5 stars review

Verified Purchase

Poor quality

I am so disappointed! We bought this set with installation for our granddaughter. It was installed last Thursday aim time for my granddaughter's birthday party on Saturday! When I looked at it before the party Saturday I was shocked at how the wood was cracked and splintered. I reached out to customer service via chat and I was told I would receive an email telling me where to send photos. That was Monday...no email yet!

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

Thank you for taking the time to give us a review

May 15, 2017
Daycare Provider
1 out of 5 stars review

Verified Purchase

Poor structure

This looked good on the pictures before I bought it but once we built it and the kiddos started using it, it isn't holding up well and isn't solid at all. The main beams should be bigger and heavier.

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

We are sorry to hear that you are not satisfied with your set. Please call us at 1-800-856-4445. We would like to process a warranty claim on your set.

Aug 13, 2017
Jami27
1 out of 5 stars review

Verified Purchase

Cheap

I bought this a month ago and there was broken pieces in the box, the wood is extremely cheap. I wrote the company and they just wanted to send a whole new swingset after we had it already up. I don't recommend this product if u expect it to last a long time

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

Jami,<br /><br />Thank you for letting us know that you are not satisfied with your set or the service that you received from us. Please contact our customer service department so that we can look into this matter for you. You can contact customer service at 1-800-856-4445 or email us at customerserv@backyarddiscovery.com.

Aug 3, 2017
Mel40
1 out of 5 stars review

Verified Purchase

Poor wood quality

Chinese cedar apparently isn't as thick and sturdy as American cedar, it sounds like it's going to crack and break every time the kids swing and my oldest is 6. All the boards are thinner than expected for the swing set's size. Only time will tell but hopefully it will last longer than a year.

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

Our sets come with a 5 year pro-rated warranty on them. And you can review the warranty in the back of the instruction book. Also please review the maintenance instructions in the front of the book. Following the maintenance for the set will help the set last. If you need any parts or have any questions or concerns please contact us at customerserv@backyarddiscovery.com.

Oct 2, 2017
Toni
1 out of 5 stars review

Verified Purchase

horrible product.

Very low grade material was use in the making of this set. There are many, many, many pieces involved with this and because I didn't know of someone to put it together it cost me the same amount of money for someone to put it together as I paid for the object. I do not like this set it is very poorly manufactured and it should not be allowed for sale for children. I worry for my grandchildren's safety.

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

I am sorry to hear you had an unpleasant experience with the Saratoga Swing Set. We hope you that you are willing to give Backyard Discovery another chance in the future.

Aug 12, 2018
radi419
1 out of 5 stars review

Verified Purchase

It's OKay. Nice looking but Poor Quality

Its not sturdy, poor quality wood. Thin and if the installers make a mistake its hard working around it.. My playset broke the next day after install. GoConfigure and Sams club, im sorry but I wouldnt sell these anymore.

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

Thank you for taking the time to give us a review

Jul 5, 2017
Kim
1 out of 5 stars review

Verified Purchase

Poor Quality and Small

This was not at all what I expected. It is so small the ages should be up to age 5, not 10. The quality if the wood is poor. I am just disappointed altogether.

Helpful?3TOL0K0IXW6U15229750120
reply from BYDSales

Our sets come with a 5 year pro-rated warranty on them. And you can review the warranty in the back of the instruction book. Also please review the maintenance instructions in the front of the book. Following the maintenance for the set will help the set last. If you need any parts or have any questions or concerns please contact us at customerserv@backyarddiscovery.com.