Syd, we're sorry the wipes didn't smell like baby fresh. We have many quality checks in place to make sure every pack is just as perfect as the one before. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

We're so sorry to hear about the smell. We have many quality checkpoints during production to make sure very pack has a fresh, clean smell to make changes a bit more pleasant. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.

We're sorry to hear you needed two hands to pull out the wipes. We know this is not convenient when you have a baby waiting on the changing table. Our wipes refill packs are designed to be emptied into a wipes tub, but we have our pop-top packs with a plastic lip to separate the wipes as they come out. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.

We’re sorry to hear about your little one’s discomfort. We work very hard alongside parents, pediatricians, pediatric dermatologists, and safety experts to ensure our products are safe. We understand this is hard on you and your baby. We'd be grateful for the opportunity to learn more about your experience and to help you further. We hope you will find a moment to call us at 1-800-726-7377.