We're sorry you couldn't pull the wipes out one at a time. It may help to know the refill packs are intended to be emptied into a wipes tub. We offer Pop-Top packs with a plastic lip to separate the wipes as they come out. We’d like to help you further. Please reach out to us when you can by calling 1-800-726-7377.

We're sorry to hear you're not a fan of the wipes. It may help to know we add perfume in our diapers because parents have told us they prefer diapers with a soft baby-fresh scent. The perfumes are present at a very low level. The scent of the fragrance may be more noticeable when the products are freshly made. Depending on the time between production and your purchase, the scent of the perfume could be more or less intense. The scent will begin to dissipate once the package has been opened. Give us a call at 1-800-726-7377 and we're happy to assist you.

This must be a nuisance and we are sorry you've had this experience with your wipes. Even though our wipes go through strict quality controls you're obviously not having the experience we hoped for. We're incredibly sorry, and we'd like to connect about this in order to make a complete and detailed report to our team. Please call us at (800) 380-2583.