We're sorry to hear the wipes were too thin to handle the messy diapers. We design our wipes carefully to make sure the only thing left behind is a clean, happy baby. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

Janara, we're sorry to learn you're unhappy with the scent and size of our Complete Clean Wipes. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. You may prefer our Ultra Clean Wipes, which are fragrance-free, and and our thickest wipe. So we can learn more and help further, please call us at (800) 380-2583.

Isaac, we're sorry to hear the wipes didn't come out one at a time. It may help to know the wipes refill packs are designed to be emptied into a wipes tub. Our pop-top packs include a plastic lip to separate the wipes as they come out. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377

We're sorry to hear you ended up wasting 2 or 3 wipes each time. We've recently added a plastic lip to the flip-top wipes packs so the wipes will separate as they come out. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

Hi there, Mar! Thanks so much for taking the time to review our wipes. With our quality checks, we don't expect the quality to be compared to a plastic bag, so we'd love to connect about this and help. Please call us at (800) 380-2583.

Regan, we're so sorry to hear our Baby Fresh wipes left a burning sensation, and that they're too thin, and too many come out at once. Please know that a great deal of work goes into the development and testing of all our wipes to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the wipes-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about.Our packages go through many quality checks to ensure they perform as intended, so it's unexpected that so many would come out at once. You may be interested in our Free & Gentle Wipes, which are our thickest version available, and are plant-based, and unscented. So that we can help you further, please give us a call at (800) 380-2583.