We're so sorry to hear our Baby Fresh Wipes are thin, slippery, and not dispensing well, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you. Our wipes were designed to provide a sufficient level of wetness for an easy, gentle cleaning. However, wetness preference varies by moms. We appreciate your letting us know that in your experience it is too high, so we can consider this for future development. So that we can help you further, please give us a call at (800) 380-2583.

We’re so sorry to hear you’ve experienced irritation, and hope you’re feeling much better very soon. Please know, safety is at the heart of everything we do, and a great deal of work goes into the development and testing of all our wipes to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the wipes-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms you have told us about. You may be interested in trying our Aqua Pure wipes, which are 99% water and fragrance-free. So that we can help you and your baby further, please give us a call at (800) 380-2583.

Linnie, we're sorry to learn you're unhappy with the size and ease of use of our Complete Clean Baby Wipes. When we design our products, we do extensive research and consumer testing to create features that we think you will love. So we can learn more and help you find a wipe you'll love, please call us at (800) 380-2583.

We're sorry the wipes weren't like you remember. We check our wipes carefully during manufacturing to make sure each pack is as perfect as the one before. We understand how disappointing it is for 6-7 wipes to come out at once. The refill wipes are meant for a wipes tub, but we offer flip-top packs with a plastic lip to help separate the wipes as they come out. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

We want diaper changes to be easy and quick, Deb, so we're sorry to hear this. Our wipes go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. The main cause of wipes sticking together is changes in temperature and humidity before the pack is even opened. To help prevent this, we'd suggest you try storing the wipes packs upside down until you use them. This helps keep the moisture spread evenly throughout the wipes. We'd like to learn more to see how we can help further, so please give us a call when you can at 1-800-726-7377.

We’re sorry to hear about your little one’s discomfort. We work very hard alongside parents, pediatricians, pediatric dermatologists, and safety experts to ensure our products are safe. We understand this is hard on you and your baby. We'd be grateful for the opportunity to learn more about your experience and to help you further. We hope you will find a moment to call us at 1-800-726-7377.