Diana, we&#39;re so incredibly sorry for the confusion and for the experience you&#39;ve had. We hope you&#39;re feeling better. While we have a Perfume Free version of our Pampers Complete Clean Wipes, the version you used was our Baby Fresh version. While scent preferences and perceptions will vary from person to person, we do extensive quality and safety testing to get the scent just right, so we truly appreciate you taking the time to write your review. For now, because of the experience you&#39;ve had, we suggest you discontinue using them. We&#39;d like to make a detailed report to our team about this. Please call us at (800) 380-2583. If you&#39;d like, you can also contact Sam&#39;s Club about the confusion you&#39;ve had regarding the listing and this product being our Baby Fresh version. They can be reached at 1-888-746-7726.<br /><br />

We're sorry to hear you're disappointed in the thickness, Johanna, and we never want you to feel let down. For a thicker Pampers Wipe that may suit your preferences better, we recommend checking out our Pampers Free & Gentle Wipes, which are our thickest wipe yet. If we can help with anything further, please feel free to give us a call at 1-800-726-7277.

We’re sorry to hear the wipes pack wouldn't seal and the wipes dried out. It may help to know the wipes refill packs are designed to be emptied into a wipes tub. For a reclosable wipes pack with a plastic flip-top lid, we offer Pop-Top Packs. We’ve also recently added a plastic lip to the opening to help separate the wipes as they come out. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.

Syd, we're sorry the wipes didn't smell like baby fresh. We have many quality checks in place to make sure every pack is just as perfect as the one before. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

We're so sorry to hear about the smell. We have many quality checkpoints during production to make sure very pack has a fresh, clean smell to make changes a bit more pleasant. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.

We're sorry the wipes weren't ask expected. We check our wipes carefully to make sure every every pack is just as perfect perfect as the one before. We'd be grateful for the opportunity to learn more about your experience and to help you further. We hope you will find a moment to call us at 1-800-726-7377.