We design our wipes careful so they'll be easy to pull out one at a time. We're sorry they were stuck together. We'd be grateful for the opportunity to help you further. We hope you will find a moment to call us at 1-800-726-7377.

Emmy, we’re so sorry to hear you experienced a burning feeling, and hope your hands are feeling much better. Please know, safety is at the heart of everything we do, and we have many stringent safety checks in place to ensure our products are safe to use as directed. When we design our products, we do extensive research and consumer testing to create features that we think you will love, and are sorry these seem too thin. We know that scents are a preference, and not everyone will enjoy the same kinds, so we offer a variety of wipes to meet each baby and parent’s needs. Our Pampers Free and Gentle wipes are plant based, unscented, and our thickest version, so we believe these may be the best fit for you and your little one. So that we can help you further, and learn more about your experience, please give us a call at (800) 380-2583.

We're very sorry there are wipes missing from your package. Our products go through many quality checks before they ship and we try our very best to make sure that each one reaches you in perfect condition. Please give us a call at 1-800-726-7377, so we can learn more and assist you further.

We're so sorry to hear you weren't happy with the thickness of Baby Clean Wipes, and that they didn't seem to clean as expected. We expect our wipes to provide a gentle clean and when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate you taking the time to reach out. You might find that our thickest wipes yet, our new Free & Gentle Wipes, would be more suited to your preference. We'd love to learn more and share your thoughts with our team. When you can, please give us a call at 1-800-726-7377.

We're sorry to hear about your little girl's discomfort. We work very hard alongside parents, pediatricians, pediatric dermatologists and safety experts to ensure our products are safe. We'd be grateful for the opportunity to learn more about your experience and help you further. We hope you will find a moment to call us at 1-800-726-7377.

We're sorry to hear you're not a fan of our wipes. We do have other wipes. If looking for a thicker wipe, please try out Sensitive wipes, or Free and Gentle wipes. If you have any questions, please call us at 1-800 726-7377. We're happy to help.

We're sorry to hear the wipes came out 5 at a time. We understand how inconvenient this is. It may help to know the wipes refill packs are designed to be emptied into a wipes tub. The Pop Top packs are made to be used by themselves, and we've recently added a plastic lip to our Pop Top packs to help separate the wipes as they come out. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

We’re sorry to hear about your little one’s discomfort. We work very hard alongside parents, pediatricians, pediatric dermatologists, and safety experts to ensure our products are safe. We understand this is hard on you and your baby. We'd be grateful for the opportunity to learn more about your experience and to help you further. We hope you will find a moment to call us at 1-800-726-7377.

We're sorry to hear the smell is overwhelming. We check our wipes carefully during manufacturing to make sure they have a fresh, clean scent. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.