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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
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4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 81-90 of 374 reviews
Apr 30, 2026
Holly
2 out of 5 stars review

Not a Big and Tall Chair

We just purchased the La-Z-Boy in Gray Beige. It was a replacement from the previous Big %26 Tall version also purchased from Sam's 10 years ago. This chair is substantially smaller in seat depth and back seat height for my 6'4" husband. Really disappointing, and should not be advertised as a big and tall chair, it is not.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair compared to your previous model. We are sorry to hear it did not meet your husband's expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 13, 2026
Michael
2 out of 5 stars review

Poor design chair

vert poor design back only stays on by the arms . Just a very poor design.J wo would n pOOR DESIGN BACK IS ONLY ANCHORED by arms? chair is made very poor / I would not recommend this chair. THIS CHAIR IS A VERY POOR DESISIGcchair\\\\\\\\\\\\\\\\\\\\\

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the design of the chair. We are sorry to hear that this chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 16, 2025
Ctennant
5 out of 5 stars review

Verified Purchase

Love this chair

Super comfy

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is so amazing to hear that this chair exceeded your expectations in comfort and design. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 9, 2025
Sftrumpet
5 out of 5 stars review

Verified Purchase

Upgrade to the Max

Love it

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so delighted to hear that you love the chair so much and feel like it has been a great upgrade from your last chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 20, 2026
MILA
1 out of 5 stars review

Uncomfortable Chair!

Disappointed with LA-Z-Boy chair! It is very uncomfortable - when you sit on it, you feel like you're sliding forward, so there is no stability at all. It also makes clunking noises.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the sliding forward and noise issues. We believe our customer support team can assist with this if you are interested. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 1, 2026
Matt H
5 out of 5 stars review

New chair

Last chair from La-Z-Boy lasted a long time and this new one feels good. Still adjusting to the newness of it but looking forward to another comfy and supporting chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 2, 2026
Larry O
5 out of 5 stars review

Big boy loves La-z-boy

I bought this office chair for my home office in Florida last year and I just had to buy the same chair for my home office in South Carolina. Now they match our La-z-boy recliners in both places. You can't go wrong choosing La-z-boy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
May 29, 2026
Christopher G
4 out of 5 stars review

Improvement from my high end gaming chair

I work from home and purchased a nice gaming chair. It was not meant for sitting 8 hours a day. This is a huge improvement. Better cushioning and lumbar support.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 3, 2026
Jay
1 out of 5 stars review

Buyer Beware!

DO NOT BUY! Within 2 months, you either lean one way or the other, back is ripping out. If you sit in the center is extremely uncomfortable and no lumbar support to speak of.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort and leaning of your chair. We are sorry to hear about the condition of your item and would be happy to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 6, 2026
JOHN
2 out of 5 stars review

Make sure it will be covered when

After a couple years it squeaks like crazy and the brown color wears off even though the fabric is still in good shape.. Material on the arms is cracking and wearing too.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the noise and materials being worn out over time. We are a customer support team that can assist with the issues you have described if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.