Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 71-80 of 315 reviews

Dec 6, 2025

Mercedes

3 out of 5 stars review

i mean. its a comfortable chair. if u wanna actually work in it. if u want a relax and play on ur computer chair. get somethings different. the lock dont work sovuccan comfortably stay reclined in it

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions. We are sorry to hear this isn't a good chair for what you intended to use it for in your case. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 7, 2025

JIm

5 out of 5 stars review

Verified Purchase

La-Boy

Love it

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are delighted to hear that you really love and enjoy your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 9, 2026

b1birdie

4 out of 5 stars review

Verified Purchase

It's ok

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and would love to hear more about any suggestions you have to improve the quality of this chair. If you ever need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 20, 2026

MILA

1 out of 5 stars review

Uncomfortable Chair!

Disappointed with LA-Z-Boy chair! It is very uncomfortable - when you sit on it, you feel like you're sliding forward, so there is no stability at all. It also makes clunking noises.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the sliding forward and noise issues. We believe our customer support team can assist with this if you are interested. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 29, 2026

Douglas S

5 out of 5 stars review

Comfortable Office Chair

La Z Boy quality is evident in this office chair. It has a great lumbar support and soft leather cushioning. I assembled it myself straight from the box. The instructions were very clear and easy to follow. When they say not to tighten the arms all the way until all of the pieces are attached, they mean it. With a 10 year warranty, I have peace of mind that this chair is durable. Overall, happy with this purchase so far.

Review from Living Style Group

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Nov 21, 2025

JULIA

5 out of 5 stars review

So far it's great!

I've only had this chair for a few days but so far it's great. I was looking for a chair that I could sit in comfortably all day and this one works. I'll use it mostly for gaming. It's especially comfortable when leaning back. I'm only 5'4" so will need to put a small stool in front of it to lean back much. It isn't quite as big as I thought it would be but it works for me.

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are very glad that you found a chair that has exactly what you were looking for from working to gaming. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 23, 2026

Karla F

4 out of 5 stars review

Difficulty with assembly

Assembly was difficult and required physical strength to get the arm rests connected to the back of the chair and connecting the back and the bottom of the chair together. You will definitely need another person to help you assemble this chair. Other than that, great final product.

Review from Living Style Group

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Apr 2, 2026

John C

4 out of 5 stars review

Worth the Effort

Love the chair. Very comfortable and roomy. But, be aware, assembling the arms to the back and seat is not for the weak of spirit. You will be challenged as it is awkward and physically challenging. Two tips: 1 leave all bolts started but very loose until they are ALL in; 2 connect the lumbar flange to the seat base BEFORE booting the base to the seat bottom. All that being said, THE JUICE IS WORTH THE SQUEEZE. I am enjoying the fruit of my labor.

Review from Living Style Group

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Mar 29, 2024

Steven

5 out of 5 stars review

Verified Purchase

Looks nice

Its a decent chair. It's better than most but I'm a CPA and nothing is comfortable for the amount of time I spend in a chair.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with La-Z-Boy Westley Office Chair. We are thrilled to hear that it has met your expectations in terms of comfort and appearance. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair.

Dec 7, 2024

Deana

5 out of 5 stars review

Verified Purchase

Desk chair

I'm happy with my purchase of this sturdy chair. We already had this chair but it needed to be replaced with the same sturdy chair.

Helpful?

reply from True Customer Service

Thank you for your positive feedback! We're so glad to hear that you're happy with your purchase and that the chair has been a great fit for your needs. It's wonderful to know that it has provided the durability and support you were looking for. If you ever need any assistance, our customer service team is here to help at 800-379-9773 or service@trueinnovations.com. Enjoy your new chair!