Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Sep 14, 2025

Robyn

5 out of 5 stars review

Verified Purchase

Great support and comfortable chair

This chair is extremely comfortable. After trying many chairs before purchasing this one we realized that we were impressed with the comfort and quality of the La-z-Boy brand. Unfortunately there was not a display in the store to test the chair prior to purchase. We were looking for a big & tall chair for my son (6'4) and needed a chair with a seat base long enough to be comfortable for his legs. We we decided to purchase it without testing it out and were rewarded with a great chair! The lumbar support was the best part! It is as if they understand how people use this chair. Good lumbar support when sitting up and removing it when reclining back. The cushions are sturdy and appear to be made to last. The structure of the chair is also sturdy for a big and tall person. I am is average height (5'6) and it is comfortable for me as well. Overall it is a quality piece of furniture for the price.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so pleased to hear how much you love the lumbar support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 15, 2024

David

5 out of 5 stars review

Verified Purchase

Nice Office Chair

Built well and very comfortable.

Helpful?

reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Feb 9, 2025

LT Scott J Goad Redt

5 out of 5 stars review

Verified Purchase

Incredible comfort

I absolutely love all my Lazy boy furniture from our couches to our recliners and this office chair is no different. Well built as all their products are and extremely comfortable and stylish.

Helpful?

reply from True Customer Service

Thank you so much for your wonderful review! We're thrilled to hear that you're loving your La-Z-Boy office chair, just like the rest of your furniture. It's great to know that you find it well-built, comfortable, and stylish. We truly appreciate your loyalty to the brand, and we hope your new chair continues to be a perfect addition to your home! If you ever need support for your purchase, please do not hesitate to reach out to us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 17, 2024

John

5 out of 5 stars review

Verified Purchase

Excellent purchase

Very sturdy and comfortable at a reasonable price. Just what you expect from La-Z-boy.

Helpful?

reply from True Customer Service

Thank you for sharing your positive feedback! We’re so glad to hear the chair meets your expectations for sturdiness, comfort, and value. If you ever have any questions or need support, our team is here to help at 800-379-9773 or service@trueinnovations.com. Enjoy your chair!

Jan 25, 2025

Doggy Mommy

5 out of 5 stars review

Verified Purchase

So far, so good.

So far, so good. This chair replaces a previous La-Z-Boy home office chair that was purchased seven years ago. The faux leather of the previous chair cracked within a couple of years even though the chair itself was still structurally sound and intact. This chair seems to be more sturdy and I’m hopeful the faux leather will wear better. The brown color is very attractive.

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jun 30, 2024

Norma

2 out of 5 stars review

Verified Purchase

Disappointed

I thought I was going to love this chair, but it disappointed me. The leather is torn right next to one of the screw holes. I only had it one day before this happened. There are also two rub marks on each side of the back from where I played it on a sheet to put it together.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 6, 2026

JOHN

2 out of 5 stars review

Make sure it will be covered when

After a couple years it squeaks like crazy and the brown color wears off even though the fabric is still in good shape.. Material on the arms is cracking and wearing too.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the noise and materials being worn out over time. We are a customer support team that can assist with the issues you have described if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 18, 2026

SUSAN

2 out of 5 stars review

Sam’s Lazboy Office Chair

The faux leather on this chair peels over time. Chair is comfortable but unsightly. Not happy with the way it looks.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the bonded leather peeling. We are sorry about the condition of your chair and would like to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 9, 2025

WhatYear

1 out of 5 stars review

Lower quality and smaller than in the past.

I had a big and tall La-Z-Boy that I bought from Sam's That I have used for ~12 years. Like all the other pictures the "leather" came off in a number of regions. I even had a front seam rip and all the front cushioning slowly broke away over the years. All the front padding finally fell of a couple months ago. I thought I was buying the same thing again. This chare is substantially smaller and of lower quality. It has an odd lumbar support feature that retracts lumbar support when you lean back. This feature is incredibly uncomfortable. My old one missing several inches at the front is more comfortable. I usually trust products from Sam's part of why I get a membership is that I know they have a limited selection but they have company buyers that get the best product for the best price for customers. That is what they sell. This new version of Sam's La-Z-Boy Big & Tall chair really misses the mark.

Helpful?

reply from True Customer Service

Thank you for sharing your detailed feedback. We're truly sorry to hear that this chair didn't meet your expectations, especially after your positive experience with the previous one. We understand how important comfort and quality are, especially when it comes to long-term use. We also recognize that the lumbar support feature isn't ideal for everyone, and we sincerely apologize for the discomfort it caused.Your input is valuable to us, and we’ll pass it along to the team for consideration in future product offerings. If you ever need support for your purchase, please do not hesitate to reach out to us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 7, 2024

Kevin

1 out of 5 stars review

Great Yearly Chair that you have to replace

Do not Recommend. It says rated for 350, but I don't think that's accurate. Falls apart after about a year. Its the BEST chair up until it breaks. I've had two of them. The base where the shock mount cracks - if you have a welder you can keep it alive longer. (remove the gas shock before welding) Where the back folds, and where it clicks in, the plastic wears out where the pin holds and then it falls "back" while sitting in it. So while this chair is my favorite most comfortable chair, it breaks easily. I do not recommend, unless you are ok with a yearly chair bill. If you aren't over 300 lbs, this chair will probably last longer.

Helpful?

reply from True Customer Service