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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
920 ratings413 reviews
  1. 5 stars72% (663)
  2. 4 stars15% (141)
  3. 3 stars4% (37)
  4. 2 stars3% (31)
  5. 1 star5% (48)

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Showing 1-10 of 413 reviews
Sep 14, 2025
Robyn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great support and comfortable chair

This chair is extremely comfortable. After trying many chairs before purchasing this one we realized that we were impressed with the comfort and quality of the La-z-Boy brand. Unfortunately there was not a display in the store to test the chair prior to purchase. We were looking for a big & tall chair for my son (6'4) and needed a chair with a seat base long enough to be comfortable for his legs. We we decided to purchase it without testing it out and were rewarded with a great chair! The lumbar support was the best part! It is as if they understand how people use this chair. Good lumbar support when sitting up and removing it when reclining back. The cushions are sturdy and appear to be made to last. The structure of the chair is also sturdy for a big and tall person. I am is average height (5'6) and it is comfortable for me as well. Overall it is a quality piece of furniture for the price.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so pleased to hear how much you love the lumbar support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 25, 2025
Doggy Mommy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So far, so good.

So far, so good. This chair replaces a previous La-Z-Boy home office chair that was purchased seven years ago. The faux leather of the previous chair cracked within a couple of years even though the chair itself was still structurally sound and intact. This chair seems to be more sturdy and I’m hopeful the faux leather will wear better. The brown color is very attractive.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Dec 20, 2025
Lfrisch
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great chair for home office

I needed a new office chair and this fit the bill. So comfy and functional., no back issues anymore!

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are glad your back is being properly supported by your new chair. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 11, 2024
Jules
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Game Changer

Any chair now feels like a metal frame with a cardboard upholstery. This is magic I work from home and sometimes work long hours this chair has been a game changer

Helpful?4DOOYTVHLELZ15215259724
Feb 13, 2024
Momma E
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice chair. Comfortable to lean back and relax.

Nice chair. It had a small hole in the upholstery and the manufacturer replaced the seat in just a couple of days. I work from home and sit in this chair about 8 hours a day. Its is fairly comfortable to sit in. I wish it had a little more upper back/should support. It does have nice lower back support.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review and feedback for La-Z-Boy Westley Office Chair. We are sorry to hear that your chair arrived with damage to the cushion, but it is great news that the part was quickly replaced. We hope that you won't need to contact us for service in the future but we are here if you need us. Our customer service team can be reached at 800-379-9773 or service@trueinnovations.com. Thank you for being a valued customer.

Nov 21, 2025
ROSAMARIA
3 out of 5 stars
3 out of 5 stars review

took a while to assemble it, the chair looks really nice and that's all it is, it just look nice. It says it's for tall/big person but the seat cushion is too small, maybe for a child it would be perfect. I agree with the other reviewer, they should have one already assembled on display for customers to try it. would like to return it but the box that it came in with is already tossed away. what a waste of time going through putting it together. I am going to contact customer service and see if I can still return it.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the size of the chair. We are sorry to hear that this chair was not a good fit for you. Please do not hesitate to reach out if you ever need additional support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 30, 2024
Norma
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Disappointed

I thought I was going to love this chair, but it disappointed me. The leather is torn right next to one of the screw holes. I only had it one day before this happened. There are also two rub marks on each side of the back from where I played it on a sheet to put it together.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Nov 26, 2025
SHELLI
2 out of 5 stars
2 out of 5 stars review

Never again Lazy-Boy

Short seated. Bothers your legs. Height adjustment is difficult. The lumber feels as if you have a soccer ball behind you. does this have an adjustment? The chair is much smaller than the other previous versions. The seat is so short, a big butt would not fit in this chair. I threw away the box prematurely and paid to have it assembled. I'm therefore stuck with it. Never again Lazy-boy.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for what you were looking for and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 23, 2026
JUAN
1 out of 5 stars
1 out of 5 stars review

LazyBoy Active Lumbar High Back Ergonomic Chair

Don’t buy this chair I’ve had mine 2 years I weigh 240lbs. The cushion and lumbar gave out, contact the company. The warranty for 10 years is for metal parts only. Chair cushion is 1 year. I Never buy LazyBoy product again.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the lumbar support. We are very sorry to hear about the condition of your chair and the frustration you feel about the situation. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 25, 2024
RD
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable

I have had a lazy boy office chair for the last 10 Years and was very happy with it. So I decided to buy another one. Bought it put it together and sat in it and… was the most uncomfortable chair I have aver sat in. I had to take it apart rebox and return. Very disappointed after loving this product for so many years. Had to buy a foreign made chair just to be comfortable.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.