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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
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4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 11-20 of 374 reviews
Mar 15, 2026
Joe
5 out of 5 stars review

Verified Purchase

Seems like good quality, easy assembly

I am enjoying my new office chair, the cushioning is firm and comfortable. The lumbar support is nice. It came well wrapped in the box and I observed no damage, it was fairly easy to assemble. Would purchase this same chair again if needed.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to hear how much you love the lumbar support and that you would buy another one if needed. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 13, 2024
Momma E
4 out of 5 stars review

Verified Purchase

Nice chair. Comfortable to lean back and relax.

Nice chair. It had a small hole in the upholstery and the manufacturer replaced the seat in just a couple of days. I work from home and sit in this chair about 8 hours a day. Its is fairly comfortable to sit in. I wish it had a little more upper back/should support. It does have nice lower back support.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review and feedback for La-Z-Boy Westley Office Chair. We are sorry to hear that your chair arrived with damage to the cushion, but it is great news that the part was quickly replaced. We hope that you won't need to contact us for service in the future but we are here if you need us. Our customer service team can be reached at 800-379-9773 or service@trueinnovations.com. Thank you for being a valued customer.

Jan 25, 2025
Bruce
4 out of 5 stars review

Verified Purchase

Meh

After using this chair for a week, it’s not as great as I had hoped. It was difficult to assemble and the lumbar support is really weak. I’m afraid I have to suck it up and deal with it because it cost a lot. Frankly I’ve had more comfortable chairs that were less expensive.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Dec 20, 2025
Lfrisch
5 out of 5 stars review

Verified Purchase

Great chair for home office

I needed a new office chair and this fit the bill. So comfy and functional., no back issues anymore!

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are glad your back is being properly supported by your new chair. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 31, 2026
Cheryl Ann
5 out of 5 stars review

Verified Purchase

Comfy Chair

Very comfortable desk chair. Was glad it came in brown as well. Wish it would go lower but we are getting used to it.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the comfort and rich brown color of the chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 29, 2024
Janice
4 out of 5 stars review

Verified Purchase

Kudos to customer service!

Over all it’s a really nice chair, but had to call about a replacement part that controls the lumbar. Make sure you use the correct length screws for connecting the arms to the seat and back, and the ones for under the seat. Kudos to customer service for a quick response of sending the replacement.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jan 2, 2024
bearsfan64
5 out of 5 stars review

Verified Purchase

Actually, big and tall chair

I have looked at a lot of different chairs. Many say they are for big and tall but are not really. This one is. I was visiting my daughter and able to actually sit in it. What a comfortable chair. Our Sam's did not have this on display or even available in the store, so I was glad to actually be able to sit on it and try it out. This is the problem with only being able to order online. Assembly was a breeze. Chair is very comfortable and would recommend this to any big and tall folks.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Mar 15, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

Awesome and Comfy

Easy to put together, comfortable

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very pleased to hear that you find you chair so comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 14, 2026
shah
5 out of 5 stars review

Verified Purchase

loved the office chair

best chair with reasonable price

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very glad to hear that you love the chair so much. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 30, 2026
Disappointed
2 out of 5 stars review

Verified Purchase

La-Z-Boy Chair

Looks good but not very comfortable. Had they had one assembled would not have purchased

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of your chair. We are sorry to hear that it did not meet your expectations and would like to help if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.