Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 11-20 of 315 reviews

Mar 15, 2026

Joe

5 out of 5 stars review

Verified Purchase

Seems like good quality, easy assembly

I am enjoying my new office chair, the cushioning is firm and comfortable. The lumbar support is nice. It came well wrapped in the box and I observed no damage, it was fairly easy to assemble. Would purchase this same chair again if needed.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to hear how much you love the lumbar support and that you would buy another one if needed. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 22, 2025

CKB

5 out of 5 stars review

Verified Purchase

Office chair

Good quality for the money. Very comfortable and large enough for a big person. The lumbar support makes it very comfortable to sit in all day long

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re glad that the lumbar support elevates the seating experience for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 25, 2024

Joe

5 out of 5 stars review

Verified Purchase

Excellent Value and comfort

Though not real leather, this chair is super for the cost. I saw the exact chair for more than twice the cost elsewhere and almost bought it there it was that nice.

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Apr 27, 2024

1 out of 5 stars review

Verified Purchase

Not comfortable

This is one of the most uncomfortable chairs I have ever bought. It’s like a soccer ball is in your back and you have to collapse the ball to lean back. Very disappointed. I absolutely love La-Z-Boy products but this chair I cannot recommend.

Helpful?

reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Nov 5, 2024

Motelman

4 out of 5 stars review

Verified Purchase

Comfortable Chair

Very comfortable chair. This is my third one. Other 2 piston collapsed and would not go back up after about a year but I had purchased protection plan. Was reimbursed both times. Other than that chair is great.

Helpful?

reply from True Customer Service

Thank you for your feedback on the Office Chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Oct 11, 2024

Jules

5 out of 5 stars review

Verified Purchase

Game Changer

Any chair now feels like a metal frame with a cardboard upholstery. This is magic I work from home and sometimes work long hours this chair has been a game changer

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Feb 25, 2025

Mbe350

1 out of 5 stars review

Don't do it!!!

After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that your chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 31, 2026

Cheryl Ann

5 out of 5 stars review

Verified Purchase

Comfy Chair

Very comfortable desk chair. Was glad it came in brown as well. Wish it would go lower but we are getting used to it.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the comfort and rich brown color of the chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 21, 2025

ROSAMARIA

3 out of 5 stars review

took a while to assemble it, the chair looks really nice and that's all it is, it just look nice. It says it's for tall/big person but the seat cushion is too small, maybe for a child it would be perfect. I agree with the other reviewer, they should have one already assembled on display for customers to try it. would like to return it but the box that it came in with is already tossed away. what a waste of time going through putting it together. I am going to contact customer service and see if I can still return it.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the size of the chair. We are sorry to hear that this chair was not a good fit for you. Please do not hesitate to reach out if you ever need additional support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 26, 2025

SHELLI

2 out of 5 stars review

Never again Lazy-Boy

Short seated. Bothers your legs. Height adjustment is difficult. The lumber feels as if you have a soccer ball behind you. does this have an adjustment? The chair is much smaller than the other previous versions. The seat is so short, a big butt would not fit in this chair. I threw away the box prematurely and paid to have it assembled. I'm therefore stuck with it. Never again Lazy-boy.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for what you were looking for and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.