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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 31-40 of 514 reviews
Jul 28, 2026
Reviewer name: Carl M
5 out of 5 stars
5 out of 5 stars review

What an improvement!

Discovered this LAZBOY office chair on display at Sam's Club. Very comfortable and attractive chair, but pricey. We have long wanted to replace an office chair in our home office that was expensive but not very comfortable. This fit the bill perfectly, so I came back the next day and picked it up. Very much enjoying its use!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Aug 20, 2026
Reviewer name: Krystal R
4 out of 5 stars
4 out of 5 stars review

Just opened

I just put it together and sitting in. The comfort is absolutely amazing. We will see how things continue to go. It is already better than my last office chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Aug 14, 2026
Reviewer name: James R
5 out of 5 stars
5 out of 5 stars review

Chair

Love your office chairs. The changes in the product from the last chair are astronomical. Keep up the great work you are doing to make people feel comfortable.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Aug 13, 2026
Reviewer name: Miah G
5 out of 5 stars
5 out of 5 stars review

Great lumbar support

My husband is 6 ft 3 and works at a desk all day and had yet to find a comfortable desk chair that is until now. He finally has one that accommodates his height and has great lumbar support. I think my birthday gift to him was a hit!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Aug 15, 2026
Reviewer name: Donald S
5 out of 5 stars
5 out of 5 stars review

Love you recliners wanted a Good Office Chair!!

Starting to assemble the office Chair now. It looks to be made as well as the 4 different Recliners I currently have. Parts and materials feel wonderful, can't wait to sit in it!!!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Aug 14, 2026
Reviewer name: Steve
2 out of 5 stars
2 out of 5 stars review

Not comfortable

Does not recline more than 2", the lumbar support feels like you have a beachball behind you forcing you to lean forward. The seat is comfortable but not for a long time.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue with the comfort of the chair. We are sorry to hear that it was not a good fit for what you were looking for. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 17, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Good for a year

Was great for about a year and the strut gave out. Tried replacing the strut no luck so off to the dump. Leather also wearing off and looks horrible. Not worth the money does not hold up to work from home usage.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the gas lift and material of your chair. We are sorry to hear about the condition of your chair and would like to help if you are still interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 17, 2024
Reviewer name: Ed
1 out of 5 stars
1 out of 5 stars review

Chair Adjustments Do Not Work Well

Chair will not adjust down properly. at lowest adjustment, chair will barely allow knees to get under desk. It will adjust plenty in height but will not sufficiently adjust low enoufh to get under desk Reclining adjustment does not work, chair will barely recline.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

May 10, 2026
Reviewer name: Tyler K
5 out of 5 stars
5 out of 5 stars review

Like a dream

After many years of using a basic office chair in my home office where I work from home, I finally decided to splurge on this chair. I don’t know why I waited so long trying to use the old chair, because it was the root of many of my back pain issues. What an upgrade! I love it. Beautiful and comfortable. Perfection.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Feb 25, 2025
Reviewer name: Mbe350
1 out of 5 stars
1 out of 5 stars review

Don't do it!!!

After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that your chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.