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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

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Showing 31-40 of 315 reviews
Jun 5, 2025
ed
1 out of 5 stars review

Missing parts, poor customer service

Contacted customer service because part was missing. They wouldn't ship the part until documents were uploaded, product was registered, etc. Too much hassle to fix their mistake. The chair was also uncomfortable, it pushes too hard on your lower back.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about your experience and that it did not meet your expectations. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 25, 2024
RD
1 out of 5 stars review

Verified Purchase

Uncomfortable

I have had a lazy boy office chair for the last 10 Years and was very happy with it. So I decided to buy another one. Bought it put it together and sat in it and… was the most uncomfortable chair I have aver sat in. I had to take it apart rebox and return. Very disappointed after loving this product for so many years. Had to buy a foreign made chair just to be comfortable.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Sep 29, 2024
Janice
4 out of 5 stars review

Verified Purchase

Kudos to customer service!

Over all it’s a really nice chair, but had to call about a replacement part that controls the lumbar. Make sure you use the correct length screws for connecting the arms to the seat and back, and the ones for under the seat. Kudos to customer service for a quick response of sending the replacement.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Feb 13, 2024
Momma E
4 out of 5 stars review

Verified Purchase

Nice chair. Comfortable to lean back and relax.

Nice chair. It had a small hole in the upholstery and the manufacturer replaced the seat in just a couple of days. I work from home and sit in this chair about 8 hours a day. Its is fairly comfortable to sit in. I wish it had a little more upper back/should support. It does have nice lower back support.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review and feedback for La-Z-Boy Westley Office Chair. We are sorry to hear that your chair arrived with damage to the cushion, but it is great news that the part was quickly replaced. We hope that you won't need to contact us for service in the future but we are here if you need us. Our customer service team can be reached at 800-379-9773 or service@trueinnovations.com. Thank you for being a valued customer.

Jan 2, 2024
bearsfan64
5 out of 5 stars review

Verified Purchase

Actually, big and tall chair

I have looked at a lot of different chairs. Many say they are for big and tall but are not really. This one is. I was visiting my daughter and able to actually sit in it. What a comfortable chair. Our Sam's did not have this on display or even available in the store, so I was glad to actually be able to sit on it and try it out. This is the problem with only being able to order online. Assembly was a breeze. Chair is very comfortable and would recommend this to any big and tall folks.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Jun 19, 2025
JDA
4 out of 5 stars review

Verified Purchase

Great desk chair

Excellent chair. Automatic bolster for you back is a bit stiff.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you enjoy your chair and are sorry hear about the back being a bit stiff for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 2, 2025
epm
5 out of 5 stars review

Verified Purchase

Throne!

Good looking and comfortable chair!

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you really enjoy the comfort and design of your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 13, 2025
Michele
5 out of 5 stars review

Verified Purchase

Good deal

Love it and easy to put together

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re so glad to hear how much you love the ease of assemble and comfort of your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 23, 2025
Bri
5 out of 5 stars review

Verified Purchase

Very comfortable chair !

Very comfortable, easy to put together.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very glad to hear that your chair was easy to assemble and that is remains very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 15, 2026
Riley 6224
5 out of 5 stars review

Verified Purchase

Great office chair

Good value, excellent chair, good back support and a very sturdy chair

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are glad you love the support, and durability of this chair. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.