After spending 45 minutes assembling the chair, I am completely disappointed with the lack of comfort! The lumbar support is severely stiff and uncomfortable!!! And it makes a clunky sound when you recline ( should be a different word, because it only reclined a few inches). The entire chair feels small and the depth of the seat feels short, not much room if you could recline. Leaning backwards almost pushes you off the seat. I'm only 5'11" and 185lb. I can't imagine a larger person fitting on it. Really disappointed 😞 If the store had an assembled floor sample, I could have saved a great deal of time. Hope they'll take it back assembled... I am not keeping this!!

The chair is very uncomfortable. Not bad if you are sitting without leaning against the chair back, If you do lean back, the lumbar support collapses and you slide forward off the seat. This is very bad for someone with lumbar issues. I cannot recommend this chair.

I have looked at a lot of different chairs. Many say they are for big and tall but are not really. This one is. I was visiting my daughter and able to actually sit in it. What a comfortable chair. Our Sam's did not have this on display or even available in the store, so I was glad to actually be able to sit on it and try it out. This is the problem with only being able to order online. Assembly was a breeze. Chair is very comfortable and would recommend this to any big and tall folks.

La Z Boy quality is evident in this office chair. It has a great lumbar support and soft leather cushioning. I assembled it myself straight from the box. The instructions were very clear and easy to follow. When they say not to tighten the arms all the way until all of the pieces are attached, they mean it. With a 10 year warranty, I have peace of mind that this chair is durable. Overall, happy with this purchase so far.

This review is for the assemble onlyIt took me about an hour to aassemble it wish they had clearer instructions like putting numbers or letters on what is what because I had to desamble it twice because some of the nuts weren't labeled what they were and where they go same with the other parts of the chair overall its good it was able to assemble it by myself.

I had a big and tall La-Z-Boy that I bought from Sam's That I have used for ~12 years. Like all the other pictures the "leather" came off in a number of regions. I even had a front seam rip and all the front cushioning slowly broke away over the years. All the front padding finally fell of a couple months ago. I thought I was buying the same thing again. This chare is substantially smaller and of lower quality. It has an odd lumbar support feature that retracts lumbar support when you lean back. This feature is incredibly uncomfortable. My old one missing several inches at the front is more comfortable. I usually trust products from Sam's part of why I get a membership is that I know they have a limited selection but they have company buyers that get the best product for the best price for customers. That is what they sell. This new version of Sam's La-Z-Boy Big & Tall chair really misses the mark.

Over all it’s a really nice chair, but had to call about a replacement part that controls the lumbar. Make sure you use the correct length screws for connecting the arms to the seat and back, and the ones for under the seat. Kudos to customer service for a quick response of sending the replacement.

I'm giving 1 start because of 2 reasons 1. There were no assembly instruction in the box, so I had to assemble it finding random instructions from google 2. Within 3 weeks of buying the chair, it started malfunctioning. Its height adjustment is failing. I raise its height, but then it falls automatically when I sit on it next time I thought Lazboy to be a very good brand, but totally disappointed.

Chair will not adjust down properly. at lowest adjustment, chair will barely allow knees to get under desk. It will adjust plenty in height but will not sufficiently adjust low enoufh to get under desk Reclining adjustment does not work, chair will barely recline.

After many years of using a basic office chair in my home office where I work from home, I finally decided to splurge on this chair. I don’t know why I waited so long trying to use the old chair, because it was the root of many of my back pain issues. What an upgrade! I love it. Beautiful and comfortable. Perfection.