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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 51-60 of 514 reviews
Aug 7, 2024
Reviewer name: Kevin
1 out of 5 stars
1 out of 5 stars review

Great Yearly Chair that you have to replace

Do not Recommend. It says rated for 350, but I don't think that's accurate. Falls apart after about a year. Its the BEST chair up until it breaks. I've had two of them. The base where the shock mount cracks - if you have a welder you can keep it alive longer. (remove the gas shock before welding) Where the back folds, and where it clicks in, the plastic wears out where the pin holds and then it falls "back" while sitting in it. So while this chair is my favorite most comfortable chair, it breaks easily. I do not recommend, unless you are ok with a yearly chair bill. If you aren't over 300 lbs, this chair will probably last longer.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 23, 2026
Reviewer name: Karla F
4 out of 5 stars
4 out of 5 stars review

Difficulty with assembly

Assembly was difficult and required physical strength to get the arm rests connected to the back of the chair and connecting the back and the bottom of the chair together. You will definitely need another person to help you assemble this chair. Other than that, great final product.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 13, 2026
Reviewer name: Joe C
5 out of 5 stars
5 out of 5 stars review

LA Z BOY Westley big and tall

Purchased the chair about 2 weeks ago due to my at home chair contributing to my daily lower back pain. Since my purchase of this chair my lower back and sciatica pain hasn't hurt since . I'm actually able to get up and walk around without the discomfort I was having . I'm loving this chair so far and so is my back . I would definitely recommend this chair to anyone with low back pain and or sciatica pain.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 1, 2026
Reviewer name: Joey
1 out of 5 stars
1 out of 5 stars review

AVOID

Awful chair, I can not believe these are still for sale. They fall apart within a year and the bottom cushion gives out and you will sit lopsided. I returned both of the ones I purchased. Thank the Lord for Sam's return policy. Please get rid of this product sams.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushion's durability and the leaning issue. We are very sorry to hear about the condition of your chair and would like to assist if you ever need it in the future regarding one of our chairs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 1, 2026
Reviewer name: Michael
2 out of 5 stars
2 out of 5 stars review

LaZ-Boy leaves a lot to be desire

Wheel broke, they sent new wheels. Pneumatic cylinder stopped holding air so went to Menards and bought a piece of PVC. Three years after PVC, it now feels like sitting on a pointy peak every move makes chair tip, plus it creaks, every time feel like will be on floor. All of this inside the 5 years had the chair. $235 for a chair that can't last 5 years without issues.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing and would like to assist. We are sorry to hear about the condition of your chair and have a customer support team that can help. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 11, 2026
Reviewer name: Burnette M
5 out of 5 stars
5 out of 5 stars review

Very comfortable

This chair is awesome compared to the one I had. It supports my lumbar spine I have had 3 back surgeries and one hip replacement this chair supports both areas when I'm seated for long periods of time. If you don't have one I encourage you to try it for yourself it doesn't disappoint.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
May 6, 2026
Reviewer name: Robin L
5 out of 5 stars
5 out of 5 stars review

Love my La-Z-Boy desk chair

I bought the chair for its comfort. The minute I sat down on it, I was sold. And l have not been disappointed. I have sat in a lot of different desk chairs in my life and this is the best one, by far. Thank you, La-Z-Boy for my comfortable desk chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 28, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Light Gray not Beige

I ordered a beige chair from Sam's.com. The chair was delivered in excellent shape. On the outside of the box, it lists two colors, gray and beige. I opened the box and the chair was light gray, not even close to a beige color. I decided to keep the chair because light gray was ok with my decor. The chair itself is very plush, comfortable, and easy to assemble.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the color of the chair. We are sorry to hear it was not what you had expected, however the color description in the listing is described as a gray-beige but we understand that the warmth or coolness of the colors can appear slightly different in person than on the box or screen, or even from person to person. Regardless, we are glad you still really enjoy the comfort it provides. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 2, 2026
Reviewer name: John C
4 out of 5 stars
4 out of 5 stars review

Worth the Effort

Love the chair. Very comfortable and roomy. But, be aware, assembling the arms to the back and seat is not for the weak of spirit. You will be challenged as it is awkward and physically challenging. Two tips: 1 leave all bolts started but very loose until they are ALL in; 2 connect the lumbar flange to the seat base BEFORE booting the base to the seat bottom. All that being said, THE JUICE IS WORTH THE SQUEEZE. I am enjoying the fruit of my labor.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 21, 2026
Reviewer name: Gigi
2 out of 5 stars
2 out of 5 stars review

There is better for cheaper

This chair is not high enough like other executive chairs, so you can rest your head as you would expect. Also, the seat portion does not extend under the thighs like other brands, and the "leather" is very slippery causing for a very uncomfortable session. It feels like i had to keep opposite pressure so I dont slip off which added strain. A chair like this should feel luxurious, and not make me feel like I have to keep balanced.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions. We are sorry to hear this chair did not meet your expectations. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.