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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars696 ratings315 reviews
  1. 5 stars72% (502)
  2. 4 stars14% (97)
  3. 3 stars4% (26)
  4. 2 stars4% (26)
  5. 1 star6% (45)

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Showing 51-60 of 315 reviews
Mar 1, 2026
Joey
1 out of 5 stars review

AVOID

Awful chair, I can not believe these are still for sale. They fall apart within a year and the bottom cushion gives out and you will sit lopsided. I returned both of the ones I purchased. Thank the Lord for Sam's return policy. Please get rid of this product sams.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushion's durability and the leaning issue. We are very sorry to hear about the condition of your chair and would like to assist if you ever need it in the future regarding one of our chairs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 20, 2026
MICHAEL
1 out of 5 stars review

Horrible lumbar shoved in your back all day

**Do NOT buy this horrible chair!!** Replacing a La-Z-Boy chair much like this one that I've had for years and was very pleased with, but was worn out. This chair has the "active lumbar" support which no matter how I adjusted it felt like being shoved in the lower back all day. Sitting up shoves you towards the front to make you lean forward, laying back the lumbar collapses but sucks in to be very uncomfortable, so I could never get to any position that was usable, much less sitting in it for hours each day. Tried the adjustment in the instructions to little help. Called the support number but they could not help. Returning this horrible chair is my last and only option. These are currently on sale, and no wonder. Hopefully this design will be replaced to go back to the prior version what was far more comfortable and usable.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the lumbar support. We truly understand how important proper ergonomic support is, and we are sorry to hear about the discomfort you’ve experienced. While we put significant effort into designing our chairs to provide comfort and support, we also recognize that comfort is highly subjective and depends greatly on individual factors such as body type, unique spinal curves, and personal preferences for support and movement. Unfortunately, this means that in some cases, a chair may not perfectly meet every user’s specific needs. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 11, 2026
aChairUser
1 out of 5 stars review

Literally nothing good about this chair

There was nothing about this chair that I liked. Literally. The fabric rips very easily. It felt wobbly and unsteady constantly. The chair tilted so far to the front that it literally hurt to sit in it and felt like I was sliding off of it. It was was not put together incorrectly. When I replaced it with a less expensive but much sturdier chair without the name brand I realized just how bad this La-z-boy chair truly is.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials and sturdiness. We are sorry to hear about the condition of your chair and are available to help if you ever need assistance. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 21, 2026
Gigi
2 out of 5 stars review

There is better for cheaper

This chair is not high enough like other executive chairs, so you can rest your head as you would expect. Also, the seat portion does not extend under the thighs like other brands, and the "leather" is very slippery causing for a very uncomfortable session. It feels like i had to keep opposite pressure so I dont slip off which added strain. A chair like this should feel luxurious, and not make me feel like I have to keep balanced.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions. We are sorry to hear this chair did not meet your expectations. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 25, 2026
Judy
5 out of 5 stars review

Good Choice

Because it wasn't available to see at the store, I ordered this chair "on faith," trusting the name for quality. I am a woman in my mid-70s, and, following the clear instructions, was able to fully assemble it on my own. I've used it quite a lot for about a month now, and am completely satisfied with the purchase. The chair is sturdy and comfortable. And good looking, too. My gauge for rating a purchase is to ask whether, "knowing now what I didn't know then," would I buy it again. The answer in this case is a resounding, "Yes, with no hesitation."

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are very delighted to hear that this chair was exactly what you were looking for and are grateful you took a chance and our quality came through for you for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 13, 2026
Michael
2 out of 5 stars review

Poor design chair

vert poor design back only stays on by the arms . Just a very poor design.J wo would n pOOR DESIGN BACK IS ONLY ANCHORED by arms? chair is made very poor / I would not recommend this chair. THIS CHAIR IS A VERY POOR DESISIGcchair\\\\\\\\\\\\\\\\\\\\\

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the design of the chair. We are sorry to hear that this chair did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 6, 2026
Robin L
5 out of 5 stars review

Love my La-Z-Boy desk chair

I bought the chair for its comfort. The minute I sat down on it, I was sold. And l have not been disappointed. I have sat in a lot of different desk chairs in my life and this is the best one, by far. Thank you, La-Z-Boy for my comfortable desk chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
May 1, 2026
Michael
2 out of 5 stars review

LaZ-Boy leaves a lot to be desire

Wheel broke, they sent new wheels. Pneumatic cylinder stopped holding air so went to Menards and bought a piece of PVC. Three years after PVC, it now feels like sitting on a pointy peak every move makes chair tip, plus it creaks, every time feel like will be on floor. All of this inside the 5 years had the chair. $235 for a chair that can't last 5 years without issues.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing and would like to assist. We are sorry to hear about the condition of your chair and have a customer support team that can help. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 2, 2025
Bob
2 out of 5 stars review

Verified Purchase

Comfortable but the height adjustment doesn’t work

Chair assembled easily and is quite comfortable however the height adjustment doesn’t work. I called the 800 number and they said the piston is bad and they would send a replacement. So now I have to wait for it to arrive and repair a new chair. How can something like this get past quality control? Perhaps there is no quality control. I am also concerned about the bonded leather upholstery and how it will hold up. At least the price was reasonable.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your detailed review. We’re glad to hear you found the chair comfortable and easy to assemble, but we’re sorry about the issue with the height adjustment and the inconvenience it caused. While we aim to ensure every product meets our quality standards, we apologize that this wasn’t your experience. If you have further concerns or need assistance, feel free to contact us at 800-379-9773 or service@trueinnovations.com. Your feedback is invaluable as we continuously work to improve. Thank you for bringing this to our attention.

May 2, 2026
Lisa T
5 out of 5 stars review

Just Love It!

Just bought the Lay-Z-Boy Active Lumbar, High Back Ergonomic Chair # 52069- BRN at Sam’s Club, really great price! I had a pretty old desk chair and was having a lot of lower back issues and this chair has really provided the support I need to be at my desk all day every day. Also, this chair really takes my home office to the next level with the aesthetics of the chair. Just Love It! Fabulous find all around, thank you Lay-Z-Boy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724