Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
842 ratings374 reviews
  1. 5 stars71% (601)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

Member photos

  • +31 images
Sort by |
Showing 61-70 of 374 reviews
Jul 16, 2026
Stephanie S
4 out of 5 stars review

So far so good

Just put it together. Definitely an upgrade from the one before. A better seated position. I'm taller than average. And it fits my tushy. The plastic caps for looks to cover the screws aren't great.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jan 24, 2024
James
5 out of 5 stars review

Verified Purchase

Great office chair

Everything you could want in an office chair. I had gone through about 5 other chairs until I found this one. Great lumbar support and comfort overall. Also a very affordable price. Should cost more for the quality.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for this 5 star review!! We are so happy to hear that you love your chair. We appreciate your purchase and are here if you need assistance. Our customer service representatives can be reached by email at service@trueinnovations.com or by phone at 800-379-9773.

Sep 13, 2024
RicknChas
3 out of 5 stars review

Verified Purchase

Not Big.

Not as big as expected as this was supposed to be a Big and Tall chair. It also has a weird lumbar support feature that goes away when you recline backward. Decent chair, but just a bit too small and short for me.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Feb 11, 2024
Happy Customer
4 out of 5 stars review

Verified Purchase

Customer Service

It came with a small tear under the seat cushion. The manufacturer was difficult to reach but report that a replacement seat is on its way. The lumbar support is very good! Overall, very happy and would purchase again if needed!

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Jun 27, 2026
Hayden W
4 out of 5 stars review

Very Fine Chair

I received this chair as a gift for Father's day, and I have to say it's been fantastic! The only gripe I would give it is that I wish it had more head/neck support, or were a little taller. But otherwise, a seriously great gift!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Sep 18, 2024
Jean
5 out of 5 stars review

Verified Purchase

Stylish Office Chair

The chair is very comfortable. My husband and I both have back issues, and this gives a lot of support with our back while using our computer. It is also very stylish and looks nice with our other furnishings in our Den.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Jun 28, 2024
Pleased customer
5 out of 5 stars review

Verified Purchase

Fits nicely!

Nice chair. One of the threaded inserts on the seat was on crooked and needed a hammer to get it close enough to get the bolt to engage but the rest of the assembly was easy.. Very comfy and nice looking chair!

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback on the La-Z-Boy Westley Big & Tall Executive Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Sep 18, 2024
suemac
5 out of 5 stars review

Verified Purchase

Nice looking office chair!

Arrived in good shape and was relatively easy to put together. We like the height and lumbar adjustment. The chair is very comfortable and supportive. It also rolls easily.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Mar 1, 2024
Kent
5 out of 5 stars review

Verified Purchase

Great Value

Very nice value. This is a great chair for the price. Very comfortable and heavy. Allow 10-15 minutes for assembly. Everything you need is in the box.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your positive review of the La-Z-Boy Westley Big & Tall Executive Office Chair. We're thrilled to hear that you find it to be a great value and very comfortable. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for selecting our brand and sharing your feedback with us!

May 10, 2026
Tyler K
5 out of 5 stars review

Like a dream

After many years of using a basic office chair in my home office where I work from home, I finally decided to splurge on this chair. I don’t know why I waited so long trying to use the old chair, because it was the root of many of my back pain issues. What an upgrade! I love it. Beautiful and comfortable. Perfection.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724