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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
844 ratings375 reviews
  1. 5 stars71% (603)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 151-160 of 375 reviews
Apr 26, 2026
Douglas M
4 out of 5 stars review

Doug's & Donna's office chair

53069 Westley Chair is a great pairing with my standing desk for when working at home is needed. The added lumbar support makes those long days and virtual meetings more bearable!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
May 28, 2026
Alexis B
3 out of 5 stars review

Good chair so far

Its been 1 day since i built the chair so i am trying it still haven't had any bad things to say. So far so good.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 13, 2026
Jonathon G
3 out of 5 stars review

Executive chair

The chair is ok. The height is a little off for me. The lumbar support is nice but I wish the chair rocked back a little more

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 13, 2026
Logan A
5 out of 5 stars review

Great chair!

I use the chair mostly for gaming and working on 3d prints. Its comfortable even after long hours 6-10 hours. The adaptive lumbar is amazing.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Feb 18, 2026
SUSAN
2 out of 5 stars review

Sam’s Lazboy Office Chair

The faux leather on this chair peels over time. Chair is comfortable but unsightly. Not happy with the way it looks.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the bonded leather peeling. We are sorry about the condition of your chair and would like to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 7, 2026
Kevin S
5 out of 5 stars review

So far so good.

I bought this as a replacement for my previous Lazboy chair that I had for 5 years. The base broke on me and I may have been able to get it replaced but really wanted a new one.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Nov 30, 2024
Angie
2 out of 5 stars review

Do not buy

I've had this chair for just over a year. The cushion is basically flat and I've had to purchase a cushion to make it comfortable again. The "leather" is peeling off.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with the cushion and the material peeling. Your satisfaction is important to us, and we'd like to help address these concerns. Please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.

Feb 16, 2026
Patti N
1 out of 5 stars review

Feed back

I bought two chairs to replaced the two chairs that I previously purchased that the leather cracked off of. Hopefully the new ones will perform better than the last two chairs Lazboy chairs I purchased.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 19, 2025
Am
1 out of 5 stars review

Verified Purchase

never arrived

I bought this chair that never arrived and I only saw on the SAMS app that there was damage and that they would refund the amount paid and they never called me to see if I wanted another one.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are sorry to hear about this issue you had getting the chair your ordered. This would actually be something to reach out to Sam's Club for, as we are True Innovations, the manufacturers, and help with parts and warranty issues. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 22, 2026
Michael s W
5 out of 5 stars review

Just Purchased

I have been trying new office chairs for over a year looking for the perfect chair. After sitting in the Lazy Boy it took about 30 seconds to decide this was the one. Will update later on when I have used it for a while

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724