Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear this chair was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for sharing your thoughts! We're delighted to hear that you're enjoying the comfort and durability of your chair, along with its great value. If you ever have any questions or need support, feel free to contact us at 800-379-9773 or service@trueinnovations.com.

Thank you for your feedback on La-Z-Boy Westley Office Chair. We do recommend retightening the bolts occasionally, but if they are coming loose regularly- there may be an issue. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine if you need replacement hardware.

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Thank you for sharing your feedback! We’re glad to hear you find the chair very comfortable. Assembly can sometimes be a bit tricky, and we appreciate your patience in putting it together. If you have any concerns or need assistance in the future, feel free to contact us at 800-379-9773 or service@trueinnovations.com. Enjoy your chair!