Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the lumbar support. We truly understand how important proper ergonomic support is, and we are sorry to hear about the discomfort you’ve experienced. While we put significant effort into designing our chairs to provide comfort and support, we also recognize that comfort is highly subjective and depends greatly on individual factors such as body type, unique spinal curves, and personal preferences for support and movement. Unfortunately, this means that in some cases, a chair may not perfectly meet every user’s specific needs. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. just to clarify, sometimes the instructions get taped under the seat cushion so if you haven't checked there that is a good place to start. Please do not hesitate to reach out as our customer support team can also provide that information if it is still needed. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re so glad to hear how much you love the ease of assemble and comfort of your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to give us your thoughts. We value your opinion and are glad you love the support, and durability of this chair. If you need additional service, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.