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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 141-150 of 514 reviews
Mar 28, 2026
Reviewer name: Bill U
5 out of 5 stars
5 out of 5 stars review

Replaced old lazy boy office chairs

My 12 year old lazy boy big and tall chairs were wider and softer than these new ones. We use them at our kitchen dining table and hope they work as well.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
May 11, 2026
Reviewer name: Frederick M
5 out of 5 stars
5 out of 5 stars review

Beautiful leather chair

Soft and supple. Extremely comfortable! I'm a big guy, 300lbs, 6'3”, this chair is much more than I had hoped for when I decided to buy it. Buy with confidence.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 14, 2026
Reviewer name: Dustin M
3 out of 5 stars
3 out of 5 stars review

Good chair, but quality is poor

Leather was torn around the threaded inserts for the bolts in multiple places. The tears will likely expand as the product is used making me worry about the lifespan of the item.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 13, 2026
Reviewer name: James T
5 out of 5 stars
5 out of 5 stars review

Comfortable chair

Wish I could get a black one but location only had brown which was fine nice lumbar wish the lumbar was adjustable a little bit just need to get use to it

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jan 2, 2025
Reviewer name: Bob
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Comfortable but the height adjustment doesn’t work

Chair assembled easily and is quite comfortable however the height adjustment doesn’t work. I called the 800 number and they said the piston is bad and they would send a replacement. So now I have to wait for it to arrive and repair a new chair. How can something like this get past quality control? Perhaps there is no quality control. I am also concerned about the bonded leather upholstery and how it will hold up. At least the price was reasonable.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your detailed review. We’re glad to hear you found the chair comfortable and easy to assemble, but we’re sorry about the issue with the height adjustment and the inconvenience it caused. While we aim to ensure every product meets our quality standards, we apologize that this wasn’t your experience. If you have further concerns or need assistance, feel free to contact us at 800-379-9773 or service@trueinnovations.com. Your feedback is invaluable as we continuously work to improve. Thank you for bringing this to our attention.

Nov 26, 2025
Reviewer name: SHELLI
2 out of 5 stars
2 out of 5 stars review

Never again Lazy-Boy

Short seated. Bothers your legs. Height adjustment is difficult. The lumber feels as if you have a soccer ball behind you. does this have an adjustment? The chair is much smaller than the other previous versions. The seat is so short, a big butt would not fit in this chair. I threw away the box prematurely and paid to have it assembled. I'm therefore stuck with it. Never again Lazy-boy.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for what you were looking for and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 13, 2026
Reviewer name: John M
5 out of 5 stars
5 out of 5 stars review

Great for my back

Having had two lower back surgery, it's hard sometimes finding a chair that is comfortable and affordable. This one has impressed me very quickly. A rocking motion causes the active lumbar support to feel like you're getting a lower back massage. This chair is very comfortable and comes at a very reasonable price for what you get.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jan 20, 2026
Reviewer name: MICHAEL
1 out of 5 stars
1 out of 5 stars review

Horrible lumbar shoved in your back all day

**Do NOT buy this horrible chair!!** Replacing a La-Z-Boy chair much like this one that I've had for years and was very pleased with, but was worn out. This chair has the "active lumbar" support which no matter how I adjusted it felt like being shoved in the lower back all day. Sitting up shoves you towards the front to make you lean forward, laying back the lumbar collapses but sucks in to be very uncomfortable, so I could never get to any position that was usable, much less sitting in it for hours each day. Tried the adjustment in the instructions to little help. Called the support number but they could not help. Returning this horrible chair is my last and only option. These are currently on sale, and no wonder. Hopefully this design will be replaced to go back to the prior version what was far more comfortable and usable.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the lumbar support. We truly understand how important proper ergonomic support is, and we are sorry to hear about the discomfort you’ve experienced. While we put significant effort into designing our chairs to provide comfort and support, we also recognize that comfort is highly subjective and depends greatly on individual factors such as body type, unique spinal curves, and personal preferences for support and movement. Unfortunately, this means that in some cases, a chair may not perfectly meet every user’s specific needs. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 4, 2025
Reviewer name: Nate
1 out of 5 stars
1 out of 5 stars review

Shipping delay and no instructions in box

I purchased this online for Black Friday. I just received yesterday a few days late. I'm on here now to print the instructions as none are included in box. Not off to a good start with shipping being delayed and now no instructions. Considering just returning instead

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. just to clarify, sometimes the instructions get taped under the seat cushion so if you haven't checked there that is a good place to start. Please do not hesitate to reach out as our customer support team can also provide that information if it is still needed. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 5, 2026
Reviewer name: Marcos G
5 out of 5 stars
5 out of 5 stars review

La-Z-Boy Office Chair Review

This La-Z-Boy office chair is hands-down one of the best investments I've made for my workspace. The comfort is next-level — supportive without being stiff, plush without feeling bulky. You can really tell it's built with long hours in mind. The lumbar support is excellent, the cushioning holds its shape, and the chair feels solid and well-constructed. Whether I'm working all day, on calls, or sitting for extended periods, it keeps me comfortable and properly supported without fatigue. Assembly was straightforward, adjustments are smooth, and the overall design looks professional and clean. It's the perfect balance of comfort, durability, and style. If you want a chair that actually supports you through a full workday and still feels great years down the line, La-Z-Boy delivers. Highly recommend.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724