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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.4 out of 5 stars
stars
844 ratings375 reviews
  1. 5 stars71% (603)
  2. 4 stars15% (129)
  3. 3 stars4% (35)
  4. 2 stars3% (29)
  5. 1 star6% (48)

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Showing 161-170 of 375 reviews
Nov 30, 2024
Angie
2 out of 5 stars review

Do not buy

I've had this chair for just over a year. The cushion is basically flat and I've had to purchase a cushion to make it comfortable again. The "leather" is peeling off.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with the cushion and the material peeling. Your satisfaction is important to us, and we'd like to help address these concerns. Please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.

Feb 21, 2026
Scott C
5 out of 5 stars review

Active lumbar high back economic chair

Overall quality of the chair is excellent. The “comfort core” seat construction is very comfortable, and the active lumbar support is well positioned and provides superb comfort!l Thank you!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Nov 21, 2025
JeffG
1 out of 5 stars review

No instructions on how to put it together

No instructions on how to put the chair together. Not one slip of paper, no book, no link to a website....nothing. I expect a lot more from Lazy-Boy

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the instructions. Please note that sometimes they are taped under the seat cushion or are with the hardware kit. If not in those places, we have a support team that can email them to you. Please do not hesitate to reach out. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 26, 2026
Joe M
5 out of 5 stars review

Nice quality and features

I’m going to trust the Lazboy name, but out of the package I’m impressed. Fits together nicely and I don’t have any issues with the design. Will definitely get daily use out of it.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 13, 2026
James B
5 out of 5 stars review

Grea chair

Just had this chair for 2 days and I must say I love it. Comfortable, roomy, and great lumbar support for long durations if sitting/ working. I would recommend it to everyone looking for a quality chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 16, 2026
Brian D
5 out of 5 stars review

Soothing comfort

I love this chair. I have been sitting an uncomfortable chairs for several years I have a bad back and this chair with the active lumbar support is exactly what the doctor ordered. And by the way I am the doctor.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Aug 14, 2025
Austin
2 out of 5 stars review

No longevity

Lasted about a year before falling apart. I wasn't particularly rough with this chair but the arms and base just kept loosening to the point of breaking. The uphostery ripped from even the lightest of drags. Very unfortunate. I don't feel comfortable returning something to Sam's that I have owned for an entire year so I guess I just have to deal with it.

Helpful?4DOOYTVHLELZ15215259724
Jul 14, 2024
frank4052
5 out of 5 stars review

Verified Purchase

Good office chair

Works great little bulge at the back is a new feeling but all is good, is a great working chair

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Aug 30, 2024
Jh
2 out of 5 stars review

Verified Purchase

Just ok

Just ok, not as comfy as a serta

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Jul 10, 2026
Alfredo I
4 out of 5 stars review

It’s alright

Don’t see any point really in leaving a review for a website that is functioning properly

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724