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Customer reviews for Samsung 5.0 cu. ft. Front Load Washer with Super Speed Wash for
Samsung 5.0 cu. ft. Front Load Washer with Super Speed Wash
4.7 out of 5 stars
stars
981 ratings981 reviews
  1. 5 stars81% (795)
  2. 4 stars14% (135)
  3. 3 stars2% (19)
  4. 2 stars0% (3)
  5. 1 star3% (29)
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Showing 521-530 of 981 reviews
Dec 31, 2023
SusanB
1 out of 5 stars review

Hate the washer

I bought this pair in August. Today my washer won’t open and the controller just spins, it is stuck on the delicate cycle. I hate the fact that my clothes are now going to get moldy because I cannot get them out. I tried resetting the machine to no avail. I am so disappointed and angry that I’m going to lose these clothes!!!

Review from Samsung US
Helpful?1WUQJ5YTSUJH15207866773
reply from Samsung Care

Hi Susan B, We understand exactly how frustrating it is when your clothing gets stuck in the washer because the door won't open. We are here to help you. Please see the link below for the steps if the washer door is locked. Kindly click on all the embedded words inside the article for more steps. https://www.samsung.com/us/support/troubleshooting/TSG01001983/ You can also watch the video at the link below for the steps if the control panel isn't responding. https://www.youtube.com/watch?v=qNtD_hOEGwY In addition to the link above, one of the causes of the washer being locked in a delicate cycle or not being able to switch to another cycle is the Child Lock feature. Please see the model's user manual link below for the steps to activate and deactivate the Child Lock function in your washer on page 41.  https://downloadcenter.samsung.com/content/UM/202312/20231227151358350/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_231227.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: https://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146693414, which will help our team pull up your information.  ^Rainly

Jun 9, 2025
Poor machine
1 out of 5 stars review

Do not buy these machines

I bought this machine in November of 2024 for the brick. I would not recommend this machine to anyone. We have tried many different cycles, many different detergents and nothing gets our clothes clean. Even the most basic of dirt stains do not come clean. I called to for a satisfaction guarantee or to try to return the units I am that upset with them and they gave no options other than to change detergents again . We bought the matching dryer and have trouble with it as well. Nothing comes out dry, needs multiple cycles and the lint vent is extremely difficult to be cleaned out . Honestly wish I never purchased these machines. Spent a lot of money to not be satisfied.

Review from Samsung Canada
Helpful?1WUQJ5YTSUJH15207866773
reply from Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Jun 21, 2023
Barnowl
3 out of 5 stars review

Easy install!

[This review was collected as part of a promotion.] I bought this a week ago and so far so good, a bit noisier than my other washer. The door does not stay open to help air out cylinder but that must be a safety feature preventing a small child to enter. Easy install and operational guide!

Review from Samsung US
Helpful?1WUQJ5YTSUJH15207866773
reply from Samsung Customer Care

Hi there, Let us go ahead and see what is causing the noise of the washer. Here is a link to explain the most common washer noise and how to fix it. Please see the link, watch the full video, and follow the hyperlinks for more details. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145938739) to help our team gather your information. Have a great day. ^Charles

Nov 15, 2023
TimO
4 out of 5 stars review

Great product

[This review was collected as part of a promotion.] I bought this product 3 months ago and couldn't be happier with it. It has tons of functionality and is much quieter than expected. The Washington functions are much more efficient than my previous machine, saving time and water.

Review from Samsung US
Helpful?1WUQJ5YTSUJH15207866773
Jun 12, 2025
Teja
5 out of 5 stars review

Works smoothly, quietly - a wonderful product !!

[This review was collected as part of a promotion.] It doesn't make too much noise and washes clothes very well. Overall, multiple settings are available to select from, and the product can be added to Samsung app on phone, SmartThings (smart home platform) Overall, a great smart experience with this great product.

Review from Samsung US
Helpful?1WUQJ5YTSUJH15207866773
Jul 31, 2023
Grannyscorner99
5 out of 5 stars review

Many Great Features

[This review was collected as part of a promotion.] My washing machine is installed, and I have done two loads. It is really quiet while running, plus with app I know when the load is done. Can't wait try the steam features. This is the 2nd Samsung washing machine I have had. For 13 years I had no not single problems. .

Review from Samsung US
Helpful?1WUQJ5YTSUJH15207866773
Jun 2, 2023
vang0017
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] We had previous Samsung washer before and we loved it and its time to upgrade so we bought another Samsung washer. This one compare to the last one is day and night different in all features. We love the speed wash and downloaded modes.

Review from Samsung US
Helpful?1WUQJ5YTSUJH15207866773
Oct 14, 2024
Jessica
5 out of 5 stars review

Excellent washer and dryer set!

We have had this set about 8 months now and I absolutely love it! In my opinion it is the best set currently being sold. I say this because I use a whole lot of washer and dryers! I own a vacation rental cleaning company and use several washer and dryers every day. This set by far tops them all! I also have 4 hairy dogs, 4 kids and a timber faller husband that brings home everything from the woods on his clothes, mud, wood chips plus gas and saw oil. This set never disappoints. We also love the app and all the helpful codes to help it keep running efficiently as possible. I am so happy to have it in my home! My best purchase of 2024

Review from Samsung US
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Jul 6, 2024
TheNomadicPeople
5 out of 5 stars review

A Year Later: Still Loving My Washer

[This review was collected as part of a promotion.] I bought this a little over a year ago and it has been so amazing. We used to go to the laundromat 2-3 times per month and when I did the math it was cheaper to just finance the washer. So happy with my purchase.

Review from Samsung US
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Feb 1, 2024
Teee
4 out of 5 stars review

Love the capacity, Samsung USA is awful!

[This review was collected as part of a promotion.] Washer is ok, efficient wash cycles, large capacity for blankets, pillows, etc. I haven’t used the smart settings yet—-concerned about privacy issues and no information on data collection or opt out options.

Review from Samsung US
Helpful?1WUQJ5YTSUJH15207866773