I bought this smoker a month ago and the first time I used it the flame went out. I restarted the smoker and was able to finish the meal. It was the best pork butt I ever had. That being said, I was a bit frustrated about the flame going out. I contacted the folks at Embers Grill and explained the situation. Parker, Jack, and Bradley at Embers Grills immediately corrected the situation and more. They made a potentially awful situation all good. I highly recommend. #embersgrill #Sams

Second time to submit this review. Apparently if you dont give a perfect review it is not posted for others to see. Grill came to us and was missing a part. Company gave lousy response on what parts we could go buy to fix it. Sam's club was not involved in that part but they did refuse to share my review with more details. Good luck.

I received this pellet smoker and there is a huge gap in the door when it is closed. I have tried contacting customer service through both phone and email and have had no response. I ordered this for a party that I am now not gonna be able to use this for and am not pleased at all.

I've had this grill for several months now. I still can't believe I get smoke rings on my baby back ribs!!! It's big enough to accomodate a family cookout as well as just a meal for myself. I did add a smoke cylinder that gives additional pellet smoke and that was a great addition when I use the grill as a smoker. The thermometer is a better indicator than the electronic temp gauge but they do stay relatively close in readings. I'd love to add a pic of the ribs but for some reason its not allowing me.

This grill worked perfectly in the begging but then we started to have issue with the pellet feeding system. We trouble shot the issue multiple times and followed the start up process from start to finish. The grill will not even begin to smoke now because the system that feeds the pellets will not feed the pellets into the burner. Contacted our local Sam's club they have a 90 day return policy. We were out of that window and then they said unless we purchased the extended warranty they were unable to help us. We did not purchase the extended warranty but didn't also expect it to completely stop working within 6 months. We have barely even used this grill even when it was working so it didn't stop working for being overused or anything like that.

Sam's has this priced very well and I wasn't sure why, but I went ahead and ordered it. First off, it was delivered in about 36 hours which is amazing. I have grilled on it 3 times now and love the food it is putting out. Simple to use and fun to experiment with, order this one, grab bacon and smoke it. You'll never want another grill.

Just opened it planning for a New Year's eve smoke session and lo and behold can't even use it because the (I'm assuming because there isn't a description in the manual) temperature probe to regulate the auger feed for the pellets was clean cut. It was visibly clean cut so not sure how/why it was continued to be packed. In addition, the temperature know was bent nearly 90 degrees. I managed to bend it back some but didn't want to continue in fear it would snap off. And in all the reviews they say to call and I've called THREE times and pressed "9" for customer service like the prompt says and I immediately get sent to a busy signal. And if Ember Grills is reading this, instead of asking customers to contact you, why not actually provide true customer service and reach out to them if possible? Please provide a direct contact number as the number you provide is inadequate.

I have an Egg. I have a gas grill. Now I have a pellet grill. I was not going to buy a pellet grill until I walked passed this in Sams. It was on sale for 199. It was the last on in the store. Putting it together, by yourself, is a bit of a challenge but can be done. I did the initial burn in. Worked great. I did my first 2 hour cook a day later, cooking a marinated piece of beef. Turned out great. I was concerned that using pellets would make a mess. The pellets burn up, almost completely leaving no mess. There is smoke that does escape the chamber so I ordered some barbque felt tape for the opening and high heat silicone for the cracks. You could buy 2 grills and still be under the starting price of the nearest competitor.

Bought this item, very well built, while I was assembling, noticed that the knob had been broken off of the controller during shipping. Called and emailed the info for customer service as directed in the paperwork. Very prompt service, had a new controller in a few days, easy fix. So far, very happy with this item. In my opinion, better quality than other smokers that are double the price.

I bought this a few weeks ago and put it together with the help of a friend. Very well constructed my only complaint is that when it came time to clean out the pellet hopper I ended up having to take the hopper back off to get to the screws to take the screen off so you could get to the pellets. My question is if you purchase a cover for the smoker do you need to remove the pellets or can moisture still get in