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Member ratings & reviews for
PELLET SMOKER GRILL
4.2 out of 5 stars
stars
260 ratings228 reviews
  1. 5 stars65% (169)
  2. 4 stars17% (43)
  3. 3 stars3% (9)
  4. 2 stars3% (7)
  5. 1 star12% (32)
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Showing 191-200 of 228 reviews
Dec 31, 2018
Bharley99
5 out of 5 stars
5 out of 5 stars review

Amazing Grill

Sam's has this priced very well and I wasn't sure why, but I went ahead and ordered it. First off, it was delivered in about 36 hours which is amazing. I have grilled on it 3 times now and love the food it is putting out. Simple to use and fun to experiment with, order this one, grab bacon and smoke it. You'll never want another grill.

Helpful?2N7THHGOVKW015196966519
Dec 28, 2018
scotty
5 out of 5 stars
5 out of 5 stars review

This is the best grill i have ever owned

I purchased the Member Mark Pellet Smoker Grill about 4 months ago and I use it every weekend. I have smoked chicken, pork butt, ribs, turkey, and lots of smoked briskets. My friends love it when i bring smoked chicken wings over to their party! i give it Five Stars because I really enjoy using it and it's a very solid construction. Beware that it will take you a few hours to assemble and it would be nice to have two people so one could hold the legs while you screw them in from the inside of the cooker, but once it is finished it is very stout. the only problem I have had is that the fan will sometimes get stuck when i first start it up, i just take a knife through the vent holes at the bottom of the hopper and touch the fans blades and they start spinning. Is there a way to get a replacement fan for this Smoker? I purchased this Members Mark 28" Pellet Smoker for just under $300 and I had been researching smoker for a few weeks and bought this the first time I saw it, it works just like the ones that are twice the cost and Sam's Club also has the 40lb bags of pellets for under $20 and you can smoke 4 separate briskets and some other items(around 40 - 50 hours) from a 40lb bag. I am only keeping my gas and charcoal grill in case I ever want to cook a steak again!

Helpful?2N7THHGOVKW015196966519
Jan 18, 2019
Loafer
4 out of 5 stars
4 out of 5 stars review

Members mark pellet smoker

I bought this a few weeks ago and put it together with the help of a friend. Very well constructed my only complaint is that when it came time to clean out the pellet hopper I ended up having to take the hopper back off to get to the screws to take the screen off so you could get to the pellets. My question is if you purchase a cover for the smoker do you need to remove the pellets or can moisture still get in

Helpful?2N7THHGOVKW015196966519
Sep 11, 2019
trow0350
1 out of 5 stars
1 out of 5 stars review

Stopped working within 5-6 months

This grill worked perfectly in the begging but then we started to have issue with the pellet feeding system. We trouble shot the issue multiple times and followed the start up process from start to finish. The grill will not even begin to smoke now because the system that feeds the pellets will not feed the pellets into the burner. Contacted our local Sam's club they have a 90 day return policy. We were out of that window and then they said unless we purchased the extended warranty they were unable to help us. We did not purchase the extended warranty but didn't also expect it to completely stop working within 6 months. We have barely even used this grill even when it was working so it didn't stop working for being overused or anything like that.

Helpful?2N7THHGOVKW015196966519
reply from Trail Embers Expert

Hi,I am sorry that you are having issues with your new pellet smoker. We definitely want you to be able to keep enjoying the smoker and if you could please reach out to our customer service department someone will be able to assist you in diagnosing the issue. Our email is help@embersgrills.com and our telephone number is 855-735-9922. Thank you and have a wonderful day!

Mar 17, 2019
Greg0700
5 out of 5 stars
5 out of 5 stars review

VERY NICE

I have an Egg. I have a gas grill. Now I have a pellet grill. I was not going to buy a pellet grill until I walked passed this in Sams. It was on sale for 199. It was the last on in the store. Putting it together, by yourself, is a bit of a challenge but can be done. I did the initial burn in. Worked great. I did my first 2 hour cook a day later, cooking a marinated piece of beef. Turned out great. I was concerned that using pellets would make a mess. The pellets burn up, almost completely leaving no mess. There is smoke that does escape the chamber so I ordered some barbque felt tape for the opening and high heat silicone for the cracks. You could buy 2 grills and still be under the starting price of the nearest competitor.

Helpful?2N7THHGOVKW015196966519
Oct 4, 2018
Bigbenfromct
1 out of 5 stars
1 out of 5 stars review

I'm not recommending this product

I bought this grill less then seven days ago, worked great the first two times, and since then it has one temperature setting! I'm not happy with it. This knob will be off, but as soon as I plug it in it goes as hot as it can go. Had a chicken I was gonna smoke, but that idea is out the window! The display doesn't work either. I'm really hoping costumer service gets a hold of me.

Helpful?2N7THHGOVKW015196966519
reply from Trail Embers Expert

I'm sorry to hear about your issue with your smoker. It sounds like the switch somehow got damaged in shipment and is causing the auger to continually run. Please contact us at help@embersgrills.com or at 855-735-9922 and we will happily ship you a new controller. I ensure you that you will be satisfied with your smoker once you have a new controller. Please let us know if you have any other questions. Have a great day!

May 28, 2019
Michael
5 out of 5 stars
5 out of 5 stars review

WHAT A BARGAIN!

Initially, I had a problem with the controller and was disappointed. However, the customer service I received from The Boltz Group was so fast in shipping me the replacement part that I forgot about the issue. When I received the part, it took about 10 minutes to replace it and the grill has worked flawlessly. I have cooked ribs, a brisket, and grilled chicken and burgers. If you are contemplating a $700 grill that is like this one, don't give it a second thought. The build on this pellet grill is much more solid in my opinion and it functions the same. I really can't believe the value for the money and highly recommend this grill over any that I looked at!

Helpful?2N7THHGOVKW015196966519
Jun 12, 2019
TNT
5 out of 5 stars
5 out of 5 stars review

Awsome Pellet Grill!

We love this pellet grill. We've had it a little over 3 months now. The unit is well made not cheap and flimsy like some and reasonably priced. The company has great customer service and stand behind there product! When it arrive the knob was broke off controller they sent out a replacement no questions asked. Only wish it had the sear option but you can't go wrong for the price.

Helpful?2N7THHGOVKW015196966519
Jul 16, 2019
Bootney Lee Farnsworth
5 out of 5 stars
5 out of 5 stars review

Wonderful grill. I've enjoyed it a lot.

I've had this grill for several months now. I still can't believe I get smoke rings on my baby back ribs!!! It's big enough to accomodate a family cookout as well as just a meal for myself. I did add a smoke cylinder that gives additional pellet smoke and that was a great addition when I use the grill as a smoker. The thermometer is a better indicator than the electronic temp gauge but they do stay relatively close in readings. I'd love to add a pic of the ribs but for some reason its not allowing me.

Helpful?2N7THHGOVKW015196966519
May 13, 2019
Chip
1 out of 5 stars
1 out of 5 stars review

A BIG LOSER

I purchased the Pellet Smoker Grill for my husband for our anniversary in February. Since grilling season is just beginning (2.5 months after purchase) he put it together and was geared up for it's first use at our camp. NO GO!! The auger will not feed the pellets the pellets to the burner. Tried everything they said, but it's just defective. The hassle is to return it, we have to get someone to load it up and take it back to Sam's club since it's already built. You would think that there should be a little better quality control!!1

Helpful?2N7THHGOVKW015196966519
reply from Trail Embers Expert

I'm sorry to hear about your issues with your pellet smoker. I can assure you that your issue can easily be fixed. If the auger will not turn then it's most likely being caused by one or two things. Please contact our customer service department at 855-735-9922 and we will happily help you out or ship you a new pellet hopper assembly. Have a great day!