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Member ratings & reviews for
PELLET SMOKER GRILL
4.2 out of 5 stars
stars
260 ratings228 reviews
  1. 5 stars65% (169)
  2. 4 stars17% (43)
  3. 3 stars3% (9)
  4. 2 stars3% (7)
  5. 1 star12% (32)
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Showing 221-228 of 228 reviews
Apr 4, 2019
Arod660
4 out of 5 stars
4 out of 5 stars review

Awesome buy

Been running this grill for a few months now and everything works great. It ignites pretty quick and doesnt use a massive amout of pellets. The only negative is the screen in the hopper and the knob broke off.

Helpful?2N7THHGOVKW015196966519
May 8, 2019
Justalady
1 out of 5 stars
1 out of 5 stars review

Who knows I don't have a grill that's workable!

I bought this grill on April12th and they didn't charge my credit card till the 16th got the grill on April 22nd it came with no right front leg and the left front leg was bent so badly you could not even draw it with a nut and screw. Called Sam's and was told that I would have to send the whole thing back rather than get parts because at this time they was out of stock. So I called the Boltz group and it took over a week for them to answer the phone. So I called them the week of the 29th and they answered then I and took pictures and showed them the problem I was having and they sent me a left front leg and a left rear leg. But No right front leg! As of this time and date I still do not have a working grill! And nothing from Sam's or the Boltz Group but a simple apology. Needless to say I'm not to happy! As of Monday Sam's Club had a replacement grill shipped and ask that I have the old grill ready to return today! They didn't ask me about that just had FEDX show up no the grill will not leave till I have a working grill that you was paid for on the 16th of April. Enough of this already glad you moderated huh. ME TOO!

Helpful?2N7THHGOVKW015196966519
Sep 5, 2018
Rev5299
2 out of 5 stars
2 out of 5 stars review

LOOK AROUND

Generally when someone claims it takes two people to install that is all bunk but on this grill it is more of the the truth. With just a little more effort it could have been made simple. If you don't care how your meal turns out you might like it but if you like your meals cooked to more like perfection forget it. I did many trial runs before putting any food to the test and the grill ran anywhere from 60 to near 100 degrees HOT. Called Boltz Group and sent pictures showing the proof and have not heard back. How is picture going to solve the problem? If the grill is set at 180 degrees and it goes to and holds at 270 degrees how is a picture going to help. One place in the book it says if it gets too hot turn down the dial-----isn't that smart. Sounds like what you would hear from engineers. AGAIN YOU BETTER LOOK AROUND. One more thing you turn to SMOKE and it will not smoke until you turn off and let rest for a few minutes then turn back to SMOKE and wait for maybe 5 minutes and then it will smoke like heck for about 5 minutes until it calms down and starts heating up.

Helpful?2N7THHGOVKW015196966519
reply from Trail Embers Expert

I'm sorry for the inconvenience. It sounds like something is wrong with the controller because the controller should be reading within 10-degrees +/- of the set temperature. Please email us at help@embersgrills.com and we will happily send you a new controller for your pellet smoker. Please let us know if you have any questions.

Nov 21, 2020
Raul
2 out of 5 stars
2 out of 5 stars review

Pellet Blower is worthless

You get what you pay for! Pretty much a 55-gal horizontal barrel with a lousy pellet blower. Heat doesn't reach across the grates, smoke leaks from everywhere, you have to spend more money on others stuff to make it better. i.e door gasket & rtv silicone. A lot silicone, like every gap in the grill. Should of bought the Traeger!

Helpful?2N7THHGOVKW015196966519
Apr 3, 2019
cctops
4 out of 5 stars
4 out of 5 stars review

So Far, So Good

This is my first Pellet Smoker Grill, switching from gas. I have cooked steaks and a Drunken Chicken so far and they have turned out great.

Helpful?2N7THHGOVKW015196966519
Jan 20, 2019
Brian
1 out of 5 stars
1 out of 5 stars review

Donbuy

Broke on first use. Runaway fire, as feeder never stopped feeding fire. Returned.

Helpful?2N7THHGOVKW015196966519
Sep 13, 2018
Tsp
4 out of 5 stars
4 out of 5 stars review

Need cover

Bought this smoker but it's a shame they don't have a cover to buy for it

Helpful?2N7THHGOVKW015196966519
reply from Trail Embers Expert

We have a cover for the Member's Mark pellet smoker. The model # is CVR8028AS and it's on our website at www.embersgrills.com. Please call us at 855-735-9922 or email us at help@embesrgrills.comif you have any questions.

Dec 3, 2019
jpswear
1 out of 5 stars
1 out of 5 stars review

Junk

Avoid this grill at all costs, I have had to have it repaired 3 times already with no luck, complete waste of money!!!

Helpful?2N7THHGOVKW015196966519
reply from Trail Embers Expert

Hi,I am sorry that the grill is not operating the way that it should. If you could please contact us at 855-735-9922 or email us at help@embersgrills.com one of our representatives will be able to help you get the grill back in working order. We look forward to hearing from you. Thank you and have a wonderful day!