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Customer reviews for GE Profile™ Energy Star® 12,000 BTU Inverter Smart Ultra Quiet Window Air Conditioner for Large Rooms Up to 550 sq. ft. for
GE Profile™ Energy Star® 12,000 BTU Inverter Smart Ultra Quiet Window Air Conditioner for Large Rooms Up to 550 sq. ft.
4.2 out of 5 stars
stars136 ratings136 reviews
  1. 5 stars63% (86)
  2. 4 stars15% (21)
  3. 3 stars7% (9)
  4. 2 stars4% (6)
  5. 1 star10% (14)
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Showing 1-10 of 136 reviews
Sep 29, 2025
KSilva
5 out of 5 stars review

I will buy another one soon!

[This review was collected as part of a promotion.] I love it.Is really quiet.Super cool the room in less than half an hour.

Review from geappliances.com
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Oct 29, 2021
OrlandoB
5 out of 5 stars review

Best window AC I've ever experienced

[This review was collected as part of a promotion.] I've had many window AC units and this one is by far the best. I am amazed how relatively quiet it is. It does not clunk and dim the lights every time the compressor cycles on. You do not hear the constant whine of the compressor. The only sounds are of moving air through the blower, and occasionally a low sound from the compressor. There are times I have to look to see if its even turned on! The unit puts out great cooling and moves the air in my bedroom. My only complaint is difficulty getting the Wi-Fi to connect with the app.

Review from geappliances.com
Helpful?3I1UHJU6VT6315176922442
Oct 19, 2021
flossin73
5 out of 5 stars review

Quiet and Cool

[This review was collected as part of a promotion.] We got this for an extra room upstairs in our house where our son decided that he wanted his room. This unit was very easy to install in the window as you just secure it to the window with some screws. It fits perfectly and is sturdy in the window. The noise level of this unit is great. I remember having window units before that were so loud it was hard to hear the TV...this one is not totally quiet but even on the highest setting it is easy to hear the TV or talk to others in the room. We like the fact that you can use the app to control it with out having to run all the way up the steps in case you forget to turn it off or even when our son is on the way home he can turn it on to cool the room down. This unit cools a room down quickly and keeps the room comfortable.

Review from geappliances.com
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Oct 12, 2022
Creech59
5 out of 5 stars review

AWESOME AWESOME AWESOME

I love this air conditioner it’s whisper quiet and works great. We have a small 850 square foot house and this thing cools it with no problem. Very happy with this air conditioner I would recommend this unit to anyone looking for a nice quiet good working air conditioner.

Review from geappliances.com
Helpful?3I1UHJU6VT6315176922442
Oct 21, 2021
Samiam2021
5 out of 5 stars review

Excellent Features!!

[This review was collected as part of a promotion.] I was really excited to get this for an add-on room that has no central air ducts running to it. This a/c quickly cooled the hot room from 85 to 70. I love that I can control it from my phone. The app works well, no complaints here. Alexa, turn off my a/c is my new favorite thing! It was very very easy to install. It fit perfectly in my double hung window. It is lightweight and lives up to the GE standard. I love it. Being eco is just icing on the cake!

Review from geappliances.com
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Apr 25, 2023
AmaDee
4 out of 5 stars review

Quiet and Strong

The AC is great. Quiet but strong. Wi-Fi seems to be working flawlessly. Only 1 incident where it was not connecting but I think it had something to do with our Wi-Fi, not the AC unit itself. Did a hard reset and no issues since then. Contemplating about getting a second unit for the other room to replace our old one.

Review from geappliances.com
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Nov 30, 2021
wcf3288
4 out of 5 stars review

Good features, runs quiet

[This review was collected as part of a promotion.] This unit is a great window a/c unit with smart phone app controls. It runs quiet and does a good job cooling off my rental house. I wish the vents had more options to direct the air but overall I would recommend.

Review from geappliances.com
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Jun 22, 2023
zc72
3 out of 5 stars review

Great product

Great product, not too loud, cools very good. Bad thing is that remote is very basic and works only on a short distance (not good at all) Control button on the AC also need improvement, not easy to control. The app also needs work with temperature selection, too many steps to arrive anywhere...

Review from geappliances.com
Helpful?3I1UHJU6VT6315176922442
reply from GE Appliances

Hi, Thank you so much for this review. We're glad to here that the air conditioner unit works well for the most part. Your feedback is extremely important and will be considered by our product design team, as we are always looking for ways to improve. Please let us know if there is anything we can do for you. Have a great day. - Tierra@GEA

Oct 12, 2025
rrpr123
2 out of 5 stars review

Loud

It's loud, like way to loud. I bought this very recently and I thought it was something when the installation occured but no. It's been like this since I connected it for the first time.

Review from geappliances.com
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reply from GE_Appliances

We would like to assist you with the sound level of your air conditioner. We recommend checking that the front grille is in good condition, the air filter is clean, and the unit is installed properly. Remove the grille and inspect it to confirm it is not damaged. If it is not broken, reinstall the grille. Make sure to check and clean the air filter, and remove any debris or dirt from the exterior of the air conditioner. You can clean the air filter by following the instructions on page 7 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--1Gj9MhQv--/gbm56ornmlztisb8sgox.pdf Additionally, you can find installation information starting on page 8 and information on reducing the sound level of the unit on page 14 of said owner's manual. If the issue persists, we recommend contacting our warranty department at 833-426-3393.

Jan 15, 2026
Chance123123
1 out of 5 stars review

Junk

This is the second one I bought complete garbage. Didn’t even last the summer.

Review from geappliances.com
Helpful?3I1UHJU6VT6315176922442
reply from GE_Appliances

We see that you're currently in contact with a member of our team. We recommend continuing to work with us directly.