Hello - Thank you for taking the time to write a review. We're sorry to hear your air conditioner doesn't power on after one week. This is certainly not what we want for your ownership experience, and we apologize for the disappointment it caused you. We'd love to be of assistance moving forward. There can be specific causes for the unit not starting, such as a blown fuse or a tripped circuit breaker, the unit could be unplugged or not pushed completely into the outlet, or the current interrupter device is tripped. You can press the RESET button on the power cord plug for the interrupter device. If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a technician. If the above suggestions do not solve this issue, we suggest making use of the limited one year warranty and contacting a qualified GE service technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We sure hope you find this information helpful. Please reach us directly with any questions or concerns. We are always here! -Shayla@GEA

Good day to you, This is absolutely a super quiet yet powerful unit and we're glad to hear it's working well! Thank you for choosing GE appliances. Stay in touch with us! Mike@GEA

We'd like to assist you with your air conditioner. If the unit isn't cooling properly, please make sure the room is within 550 sq. ft., as this is the maximum cooling capacity for this model. You may also refer to the link below for troubleshooting: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18860#:~:text=Check%20the%20Coils%20and%20Air%20Filter&text=If%20the%20temperature%20is%20close,Remove%20Ice%20on%20Coils%20article. If the suggestions above don't seem to help, you can call GE Factory Service at 1-800-432-2737 for further assistance.