Hello - Thank you for your review. We're glad to hear you are pleased with the sound level. However, we're sorry your unit emitted warm air. This is not the ownership experience we'd want you to have and would love to be of guidance moving forward. When an air conditioner doesn't cool as it should, causes such as a restricted indoor airflow, temp control not set properly, a hot room, or cold air is escaping. There are troubleshooting tips that can help you on page 13 of the owner's manual found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000581-2.pdf&_ga=2.194696171.731942046.1659031929-1066202793.1647273406 If the troubleshooting tips given do not solve your issue, we suggest scheduling service. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm We hope you find this insightful and have a great time with this unit moving forward. We are always here if you need anything. -Shayla@GEA

Hello - Thank you for taking the time to write a review. We're sorry to hear your air conditioner doesn't power on after one week. This is certainly not what we want for your ownership experience, and we apologize for the disappointment it caused you. We'd love to be of assistance moving forward. There can be specific causes for the unit not starting, such as a blown fuse or a tripped circuit breaker, the unit could be unplugged or not pushed completely into the outlet, or the current interrupter device is tripped. You can press the RESET button on the power cord plug for the interrupter device. If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a technician. If the above suggestions do not solve this issue, we suggest making use of the limited one year warranty and contacting a qualified GE service technician. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We sure hope you find this information helpful. Please reach us directly with any questions or concerns. We are always here! -Shayla@GEA