Hi, We're sorry the performance of this air conditioner hasn't met your expectations. Having an appliance perform louder than expected can be bothersome, and we'll be sure to share your comments with our design team. Thanks for taking time to leave a review and please let us know if you have any questions or concerns. Take care. -Sylvia@GEA

We'd like to assist you with your air conditioner. If the unit isn't cooling properly, please make sure the room is within 550 sq. ft., as this is the maximum cooling capacity for this model. You may also refer to the link below for troubleshooting: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18860#:~:text=Check%20the%20Coils%20and%20Air%20Filter&text=If%20the%20temperature%20is%20close,Remove%20Ice%20on%20Coils%20article. If the suggestions above don't seem to help, you can call GE Factory Service at 1-800-432-2737 for further assistance.

Good day to you, This is absolutely a super quiet yet powerful unit and we're glad to hear it's working well! Thank you for choosing GE appliances. Stay in touch with us! Mike@GEA