Thank you for taking time to leave a review. We're sorry to hear your griddle arrived in less than perfect condition. For replacement parts or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home. We know once the damaged parts are corrected you will love your new griddle!