Thank you for taking time to leave a review. We're sorry to hear that assembly did not go smoothly! Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, rewind, zoom in, rotate and click on parts. Additionally, Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: (888) 301-0332. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear your griddle arrived in less than perfect condition. For replacement parts or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home. We know once the damaged parts are corrected you will love your new griddle!