Hi, Yvonne. Thank you for sharing your experience with your LG Refrigerator (LTCS20020S) model. We understand how important it is for your appliance to remain reliable, especially when food preservation is at stake. One helpful step is to perform a reset by unplugging the refrigerator for 5 minutes and then plugging it back in. This can sometimes clear the control board and restore cooling. Additionally, check that the condenser coils are clean and free of dust, as buildup can cause unusual sounds and reduced cooling efficiency. For more guidance, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542. If the issue continues after these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hi, there. We appreciate you sharing your experience regarding the delivery of the LG Refrigerator (LTCS20020S) model. We understand your concern finding damage to your home caused by the delivery process. We strive to provide exceptional services that exceed our customer's needs. Please contact Sam's customer service directly at 888-746-7726 to address the damage to your entryway wall and hardwood floors. Providing them with the details and any photos of the damage will help in resolving the situation. If you have any concerns about the refrigerator itself or need further support, please reach out to us on social media @LGUSSupport. We're here to assist you and ensure any product-related issues are addressed. ^Juvy

Hi, Julia. Thank you for sharing your experience with your LG Refrigerator (LTCS20020S) model. We understand the importance of having a refrigerator that delivers dependable performance for many years. A helpful step you can try—if the unit is still on‑site—is checking the condenser coils for dust buildup and ensuring the refrigerator has proper ventilation around it. Restricted airflow can impact long‑term performance. For more guidance, visit https://www.lg.com/us/support/product/lg-LTCS20020S.ASTCNA0. We’d be glad to take a closer look at what happened with your refrigerator. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy