We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane

Your honest feedback regarding your experience with your LG refrigerator and our customer support is highly appreciated. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We want to make this right and help you out. Please get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport or by calling our customer service line at (800) 243-0000, and we would be glad to assist you with your queries. -Cazz

Thank you for the positive feedback. May I ask why you rated this refrigerator as only a 1 star? ^Jennifer

Hi Jamiko, thank you for sharing your feedback. It’s great to hear your LG 20 cu. ft. Top Freezer Refrigerator LTCS20020S is looking sleek in your space and performing well so far. A sturdy build and reliable cooling make a big difference day‑to‑day, and we appreciate your recommendation. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️