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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars1,657 ratings1,635 reviews
  1. 5 stars64% (1,056)
  2. 4 stars19% (308)
  3. 3 stars6% (98)
  4. 2 stars3% (54)
  5. 1 star9% (141)

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Showing 1-10 of 1,635 reviews
Mar 19, 2021
Peter C
5 out of 5 stars review

Verified Purchase

Great value, nice machine

Works great. You can adjust the freezer and refrigerator temperatures separately, which I find very useful. The machine looks like it will be easy to service if anything ever breaks. The electrical and mechanical panels on the back are removable and there's a wiring diagram stuck on there.

Helpful?1QJF566W4K0H14969773570
Apr 28, 2026
SP2279
5 out of 5 stars review

Great product at reasonable prize

[This review was collected as part of a promotion.] Great for mid size fridge needs; no issues with cooling. great looks. very satisfied with purchase though a bit higher than other brands of same specs

Review from lg.com
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reply from LG

Hi! We’re glad to hear your LG Refrigerator is hitting the mark for your mid‑size needs. Great looks, reliable cooling, and overall satisfaction — that’s exactly the kind of experience we love seeing. Even with the price sitting a bit higher than similar models, it’s awesome knowing the performance and design are delivering real value for you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.

Dec 11, 2025
Rich
5 out of 5 stars review

Verified Purchase

New Stainless refrigerator

We are pleased with our purchase of the LG Stainless refrigerator.

Review from lg.com/ca
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reply from LG CareQ

Thank you for sharing your positive feedback! We are delighted to hear you are pleased with your new LG LTCS20020S refrigerator and appreciate you choosing LG for your home.

Jan 3, 2021
Eggman078
5 out of 5 stars review

Verified Purchase

Geet

[This review was collected as part of a promotion.] Bought this about 2 months ago and it has been great. It's quite and works like a charm. It has more room than the side by side that we have had for the last 8 years. Bought it to put in the garage for extra storage and it has been perfect. This is the first lg refrigerator I have purchased, and I wish I would have done it sooner.

Review from lg.com
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Oct 18, 2023
May C
5 out of 5 stars review

Verified Purchase

Great product

[This review was collected as part of a promotion.] I brought this a year ago how ever the motor stopped working a year in but I still have it a 5 star because LG came to my house a couple days after I contacted them and replaced the motor in my freezer in less than 15 minute. And it’s working like new again.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Nov 11, 2023
JudiBR
5 out of 5 stars review

Verified Purchase

Love LG

I originally wanted this refrigerator. It was not in stock. Bought (and had to return) another manufacturer's model. This LG was available, and I bought it. So happy I did. It is nice looking, has a lot of room, but best of all it is quiet! Very happy with my purchase. (Only thing missing is a drawer for cold cuts and cheese).

Review from lg.com
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Mar 14, 2026
Gumpy
4 out of 5 stars review

Verified Purchase

LG 20 Cubic Foot Top Freezer Refrigerator

Nice looking fridge. Hope it works and performs well

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

Thank you for sharing your thoughts! We’re glad you like the look of your LG fridge and hope it continues to meet your expectations in performance. If you ever need assistance or have questions about your fridge, our support team is always happy to help: 📞 1‑888‑542‑2623 • https://www.lg.com/ca_en/support/contact-us/

May 6, 2026
Craig
3 out of 5 stars review

Verified Purchase

Fridge/Freezer configuration.

Having used the fridge for a while, we're thinking we should have gone with the bottom freezer model. We are finding there is a lot of stooping involved with getting things in and out of the fridge.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

Thank you for sharing your honest feedback on your LTCS20020W. We appreciate you taking the time to share your experience after using the refrigerator for a while. We completely understand how day-to-day comfort and accessibility can make a big difference, especially when it comes to kitchen appliances you use constantly throughout the day. While we’re glad you chose LG, we can certainly appreciate your perspective regarding the layout and how a bottom freezer design may have better suited your preferences and routine. Feedback like yours is extremely valuable, as it helps provide real-life insight into how different refrigerator configurations work for different households and lifestyles. If you ever have questions about features, organization tips, or future appliance options, our LG CareQ team is available at 1-888-542-2623 or via live chat or email at https://www.lg.com/ca_en/support/contact-us/ Please use reference number CNN260508419201 when contacting us. We appreciate you taking the time to share your feedback.

Sep 27, 2025
SSSS
1 out of 5 stars review

Verified Purchase

Avoid

Need to replace the compressor in less than a month.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

Dear Valued Customer, Thank you for sharing your feedback on your LG LTCS20020S refrigerator. We’re very sorry to hear that you needed a compressor replacement so soon after your purchase—that’s certainly not the experience we aim to deliver. At LG, we’re committed to providing quality products that are built to last, and it’s disappointing to hear that we fell short in this instance. We completely understand how frustrating it can be to experience a major issue with a new appliance. We’d like to help resolve this as quickly as possible. If you haven’t already, please contact our LG Customer Support team at 1-888-542-2623, available Monday through Sunday, 8 a.m. to 9 p.m. Eastern Time. When you call, please have your bill of sale handy so we can review your warranty coverage and assist you efficiently. We truly appreciate your feedback—it helps us improve our products and service. Thank you again for bringing this to our attention. Sincerely, The LG Electronics Team

Jan 31, 2022
Csisterbell
1 out of 5 stars review

Verified Purchase

Surprisingly small inside

I bought this because the dimensions would work in my kitchen. My previous refrigerator was the same size, but had more room inside. This LG's crisper drawers are small and tight! Celery does not fit if you have other vegetables in the drawer. It has a super large top freezer which takes away from the refrigerator space. I would prefer more refrigerator space than freezer. Very disappointed in my decision to buy this refrigerator.

Review from lg.com
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reply from Social Media

Thank you for taking the time to share your feedback Constance. This will be shared with our research and development team. ^Jennifer