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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,666 ratings1,644 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (311)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 11-20 of 1,644 reviews
May 23, 2026
Reviewer name: Ken E
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy purchaser

Really like our new fridge . Very quiet and spacious , lots of room for everything

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

We’re thrilled to hear you’re loving your new refrigerator and already enjoying the quiet performance and spacious interior. Having plenty of room to keep everything organized while maintaining a peaceful kitchen environment really does make a difference day to day! It’s always exciting to hear when a new appliance fits so seamlessly into a home, and we truly appreciate you taking the time to share your experience with us. Thank you again for choosing LG! Our LG CareQ Team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Feb 22, 2026
Reviewer name: Bill
5 out of 5 stars
5 out of 5 stars review

Best refrigerator for the price

I'm surprised that this refrigerator only has a 4.3 overall review average. My experience has been nothing less than fantastic. I was looking for a refrigerator for a condo I am selling and didn't want to layout thousands of dollars. I'm not going to mention the brand, but the one I initially bought wouldn't cool to any lower than 44 degrees when set to its highest. This LG went to 38 degree when set to the middle of it's range along with a 0 degree freezer. Really impressive. It's also very quiet. While I'm writing this review I have to suggest bringing a product back that you discontinued years ago. The best TV I ever owned was your 3D model. It finally bit the dust and I wish that you would give some consideration to bringing it back.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

Thank you for sharing your experience with your LTCS20020S! We’re thrilled to hear it’s performing so well for your condo—reaching 38 °F in the fridge and 0 °F in the freezer, while remaining quiet, is exactly the reliable performance we aim for. It’s wonderful to know it’s exceeded your expectations and provided excellent value. We also appreciate your feedback about our past products, like the 3D TV you loved. While that model has been discontinued, customer input like yours is valuable and helps inform future product decisions. If you ever have questions or need assistance, our LG Canada support team is happy to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET. You can also connect through: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com • ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for choosing LG and for sharing your feedback!

Jun 16, 2024
Reviewer name: Angry customer
1 out of 5 stars
1 out of 5 stars review

Fridge will not cool freezer will

This fridge is horrible I've noticed online that it keeps breaking for many people it broke for me after 4 or 5 months the freezer works but the bottom stops working it stops cooling the propellers or the fans whatever it's called make grinding sounds around the last month of it working the light inside the fridge works and wherever you would just the temperature it's broken the first light doesn't work the rest of the lights are on it's weird shouldn't be doing that I would never buy this fridge again once my warranty runs out income tax time comes I'm not getting this brand anymore I'm trying to add a picture where the lights is not turned on properly on the temperature settings

Helpful?1QJF566W4K0H14969773570
reply from LG Digital Customer Care

Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LTCS20020S fridge has been giving you trouble and has stopped cooling properly. It's concerning to hear that the freezer is still working, but the bottom compartment is not cooling properly. The grinding sounds you mentioned are also a cause for concern.I understand that it's frustrating and inconvenient to deal with a faulty product, especially when it's supposed to be reliable and efficient. I can imagine how disappointing it must be to see the lights on the temperature settings not working properly, including the first light being dark.I want to acknowledge your concerns and apologize for the issues you're experiencing with your fridge. I'm going to do my best to help you resolve this issue as quickly as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Mar 14, 2026
Reviewer name: Gumpy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

LG 20 Cubic Foot Top Freezer Refrigerator

Nice looking fridge. Hope it works and performs well

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

Thank you for sharing your thoughts! We’re glad you like the look of your LG fridge and hope it continues to meet your expectations in performance. If you ever need assistance or have questions about your fridge, our support team is always happy to help: 📞 1‑888‑542‑2623 • https://www.lg.com/ca_en/support/contact-us/

Aug 14, 2026
Reviewer name: Alan16
4 out of 5 stars
4 out of 5 stars review

Good Refrigerator

Very pleased with the performance of this refrigerator. Just a little disappointed that it doesn't have a light in the freezer.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Aug 13, 2023
Reviewer name: Jezeebella
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Quality & Great Price

Delivered about a month ago. Intentionally purchased smaller fridge than what I've had in the past, so it's been a wee bit of an adjustment. Took me a while to check & recheck fridge + freezer temps since the way the air circulates differently compared to previous refrigerators but all is set as I want now. Door shelves are sturdy. LED lighting is great - easy on the eyes yet bright. Love the sleek styling w/o handle. Will admit I truly miss a meat keeper in the fridge section and wish door shelving allowed flexibility of placing butter keeper on other side. My other (larger) fridge had split glass shelving so I could "scatter" placement based on various content sizes, so I really miss that, too. I will add that when looking at any brand or model, at least in my price and style range, the split shelving simply isn't available. Still, I knew there would be a trade off when I purchased. The veggie bin temp settings seem to keep my veggies much better than previous refrigerators I've had. Overall, I am very pleased with my purchase so far.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Oct 17, 2023
Reviewer name: dale 71
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I do like the features, but hate the product and

[This review was collected as part of a promotion.] I bought this refrigerator quite some time a go and have had nothing but trouble with it . It takes quite a while for food to freeze, food in the bottom is going bad it ices up and does not defrost., the control to set the temp does not work.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

Hey there, let's look into your details and see what we can do to assist with your temperature not working. Try this link and send us a private message on our social media accounts, @LGUSSupport. http://spr.ly/6427utX9D ~Tegan

Aug 7, 2023
Reviewer name: Harry Dis Appointed
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Second thing to go wrong

A few months after we received our new refrigerator I noticed a noise coming from the back of the unit. I removed the panel and found a piece of plastic that had become unglued, and was being hit by a fan. I cut off the poly piece, reinstalled the back panel, and all was well, until one of the door shelves broke last month, 14 months into my ownership. Not a good sign…

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Social Media

Hey, Harry! We're dishearted to hear that your new refrigerator has been experiencing these issues, and we'd love to address them with you as a team! If you could please reach out with the link below, it'll be our pleasure to see what we can do about your door shelf. https://www.lg.com/us/support/contact ^Ian

Jan 22, 2022
Reviewer name: Petfriendly
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good choice for my needs

[This review was collected as part of a promotion.] As a senior citizen who doesn't cook much, I find this refrigerator meets my needs very well. It's easy to see the contents, it works efficiently, and I'm pleased with the purchase. The only reason I'm not giving it five stars is that the handle arrangement is a bit awkward.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Aug 10, 2022
Reviewer name: Wiebeanntracy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This refrigerator is AMAZING!!!!

[This review was collected as part of a promotion.] I purchased my LG refrigerator about a month ago. I am in love with the looks, quality, and space inside!! This is a high quality product at a very affordable price!! There is so much room to store my items and it really elevates the looks of my kitchen!!

Review from lg.com
Helpful?1QJF566W4K0H14969773570