Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator forMember photos
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Verified Purchase
Fridge/Freezer configuration.
Having used the fridge for a while, we're thinking we should have gone with the bottom freezer model. We are finding there is a lot of stooping involved with getting things in and out of the fridge.
Thank you for sharing your honest feedback on your LTCS20020W. We appreciate you taking the time to share your experience after using the refrigerator for a while. We completely understand how day-to-day comfort and accessibility can make a big difference, especially when it comes to kitchen appliances you use constantly throughout the day. While we’re glad you chose LG, we can certainly appreciate your perspective regarding the layout and how a bottom freezer design may have better suited your preferences and routine. Feedback like yours is extremely valuable, as it helps provide real-life insight into how different refrigerator configurations work for different households and lifestyles. If you ever have questions about features, organization tips, or future appliance options, our LG CareQ team is available at 1-888-542-2623 or via live chat or email at https://www.lg.com/ca_en/support/contact-us/ Please use reference number CNN260508419201 when contacting us. We appreciate you taking the time to share your feedback.
Not happy with new frige.
I just purchased this refrigerator 5 days ago. Part of this is my oops! Most is poor design. First off, there is no meat & cheese pull out tray, at least that's what I call it. My oops because I didn't notice it. The second thing is if you use the butter substitute with square tubs you can't close the lid on the butter tray. If you use the rectangular tubs like "I can't believe" or regular butter they will fit. The main shelves can't be adjusted so they are all usable. The space from the middle shelf to the bottom shelf won't hold a 1 litter bottle standing up even when it's been raised up to the next higher position. The top shelf will hold them with about 1/4 inch to spare. All the shelf locations seem to be located wrong. The two bins at the bottom are LARGE which I think is part of the problem. If you are vegetarian or vegan, (no problem with this), you can store a lot. Then the problem will be all the produce on the bottom may be a little smushed. The doors do hold a lot but no dividers so when opening and closing the doors things fall over. Weight on the doors will probably cause problems with the hinges. I went from a 21 cubic foot Frigidaire to this 20.2 foot LG and feel like I lost 3 cubic feet someplace. I'm sorry I bought it but can't afford to get rid of it. Will probably make some of my own upgrades. When shopping for something like this, make a list of what you really need in order of importance. With no meat tray I wouldn't have bought it. Hope that helps.
Hello. Thank you for sharing your experience and providing such detailed feedback regarding your LG LTCS20020S Refrigerator. We value your insights on the interior layout, shelf heights, and door bin organization as we continuously evaluate our designs to better serve our customers. To help optimize your storage space, you can review our shelf layout and adjustment recommendations at https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546. Rearranging the adjustable shelving configurations can often help maximize vertical clearance for larger items. We are committed to helping you get the absolute most out of your appliance, so please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Excellent Refrigerator
This is a basic, no frills but excellent refrigerator. It cools my food well and I like the shelves and the drawers for fruit and vegetables. Noise level is excellent. I have had no issues with frost build up. It seals well and is easy to open and close. It looks excellent as well.
Hello there! Thanks for the great note. Always wonderful hearing your refrigerator is giving you the strong cooling, quiet performance and easy‑to‑use storage you were looking for. If you ever need anything later on, our friends at @LGUSSupport are ready to help. #LifesGood ❤️ ‑Rich
Verified Purchase
Ideal
The model suits our needs perfectly. Design is sleek and modern.
This just made our entire day! Thank you so much for sharing such wonderful feedback with us. We are absolutely thrilled to hear that the LG LTCS20020S is a dream fit for your home! There is nothing quite like finding that sweet spot where everyday practicality meets a gorgeous, sleek design that makes you smile every time you walk into the kitchen. Thank you for letting us be a part of your space. Wishing you endless joy with your new fridge, and please don't hesitate to reach out if you ever need anything else down the road, we're always here for you! Thank you for choosing LG! Life's Good! https://www.lg.com/ca_en/support/contact-us/
Too little room
I am disappointed in the amount of shelves and storage drawers. It is the same sq footage, but LG skimped on door shelves. I have to put my 12 egg carton next to my mustard bottle. Again, I am very disappointed.
Hi. Thank you for sharing your feedback with your LG LTCS20020W Refrigerator. We appreciate you taking the time to share your review regarding the interior design and door storage layout of your unit, and we want to ensure you get the most out of your refrigerator's space. To help maximize your storage options, you can review helpful guidelines on organizing and customizing your layout at https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546. We are committed to providing you with a reliable experience and supporting you with your product. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Stainless Steel and Efficient
[This review was collected as part of a promotion.] My old fridge died and we purchased this 1. I luv it! Its stainless steel and it looks great. I have the traditional freezer on top and I luv it! No bending for ice and frozen items. The fridge part has drawers that allow you to change humidity levels depending on what you put in them. The middle of the fridge has large shelves and the door has roomy shelves for tons of condiments and other items! Its totally quiet.
Hello, Kiya! Now that is what we call a total kitchen upgrade! We are absolutely thrilled to hear how much you are loving the sleek aesthetic, quiet performance, and accessible layout of your new setup. Engineering customizable storage zones that keep your fresh food in pristine condition is exactly what we aim for. For any assistance you might need with your refrigerator in the future, feel free to connect with @LGUSSupport. ^James
Works exactly as it should.
Fridge is simple and woking great. No water or ice dispenser, but everything is keeping cold below 40 in fridge and at 0 or below in freezer. The layout is also simple in terms of two shelves that you can set at different heights as well as two on door. For a single man that does cook and this is perfect for me. Holds enough in both sections.
Hey there! Thanks for the review. Always great hearing your refrigerator is keeping things reliably cold and fitting your routine just right. If you ever need anything down the road, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich
This product sucks and was returned. 8 went to another company and bought another refrigerator. So please don't bother me anymore with your stupid surveys!!!!!🤬🤬
Best refrigerator for the price
I'm surprised that this refrigerator only has a 4.3 overall review average. My experience has been nothing less than fantastic. I was looking for a refrigerator for a condo I am selling and didn't want to layout thousands of dollars. I'm not going to mention the brand, but the one I initially bought wouldn't cool to any lower than 44 degrees when set to its highest. This LG went to 38 degree when set to the middle of it's range along with a 0 degree freezer. Really impressive. It's also very quiet. While I'm writing this review I have to suggest bringing a product back that you discontinued years ago. The best TV I ever owned was your 3D model. It finally bit the dust and I wish that you would give some consideration to bringing it back.
Thank you for sharing your experience with your LTCS20020S! We’re thrilled to hear it’s performing so well for your condo—reaching 38 °F in the fridge and 0 °F in the freezer, while remaining quiet, is exactly the reliable performance we aim for. It’s wonderful to know it’s exceeded your expectations and provided excellent value. We also appreciate your feedback about our past products, like the 3D TV you loved. While that model has been discontinued, customer input like yours is valuable and helps inform future product decisions. If you ever have questions or need assistance, our LG Canada support team is happy to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET. You can also connect through: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com • ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for choosing LG and for sharing your feedback!
Fridge will not cool freezer will
This fridge is horrible I've noticed online that it keeps breaking for many people it broke for me after 4 or 5 months the freezer works but the bottom stops working it stops cooling the propellers or the fans whatever it's called make grinding sounds around the last month of it working the light inside the fridge works and wherever you would just the temperature it's broken the first light doesn't work the rest of the lights are on it's weird shouldn't be doing that I would never buy this fridge again once my warranty runs out income tax time comes I'm not getting this brand anymore I'm trying to add a picture where the lights is not turned on properly on the temperature settings
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LTCS20020S fridge has been giving you trouble and has stopped cooling properly. It's concerning to hear that the freezer is still working, but the bottom compartment is not cooling properly. The grinding sounds you mentioned are also a cause for concern.I understand that it's frustrating and inconvenient to deal with a faulty product, especially when it's supposed to be reliable and efficient. I can imagine how disappointing it must be to see the lights on the temperature settings not working properly, including the first light being dark.I want to acknowledge your concerns and apologize for the issues you're experiencing with your fridge. I'm going to do my best to help you resolve this issue as quickly as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris