Your honest feedback regarding your experience with your LG refrigerator and our customer support is highly appreciated. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We want to make this right and help you out. Please get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport or by calling our customer service line at (800) 243-0000, and we would be glad to assist you with your queries. -Cazz

Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.

We're sorry to hear that you're dissatisfied with your refrigerator. Your feedback is important to us. Please send us a private message on Facebook or Twitter at @LGUSSupport, our support team will work with you to address your concerns and find a solution. ^Jayne