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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars1,657 ratings1,635 reviews
  1. 5 stars64% (1,056)
  2. 4 stars19% (308)
  3. 3 stars6% (98)
  4. 2 stars3% (54)
  5. 1 star9% (141)

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Showing 871-880 of 1,635 reviews
May 4, 2022
HoosFans
5 out of 5 stars review

Verified Purchase

Excellent refrigerator

[This review was collected as part of a promotion.] We are very pleased with this refrigerator. It looks good, is super-quiet, and the temperatures in the compartments are perfect. We like the glass shelves, and the ease of rearranging them.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Feb 22, 2026
Bill
5 out of 5 stars review

Best refrigerator for the price

I'm surprised that this refrigerator only has a 4.3 overall review average. My experience has been nothing less than fantastic. I was looking for a refrigerator for a condo I am selling and didn't want to layout thousands of dollars. I'm not going to mention the brand, but the one I initially bought wouldn't cool to any lower than 44 degrees when set to its highest. This LG went to 38 degree when set to the middle of it's range along with a 0 degree freezer. Really impressive. It's also very quiet. While I'm writing this review I have to suggest bringing a product back that you discontinued years ago. The best TV I ever owned was your 3D model. It finally bit the dust and I wish that you would give some consideration to bringing it back.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

Thank you for sharing your experience with your LTCS20020S! We’re thrilled to hear it’s performing so well for your condo—reaching 38 °F in the fridge and 0 °F in the freezer, while remaining quiet, is exactly the reliable performance we aim for. It’s wonderful to know it’s exceeded your expectations and provided excellent value. We also appreciate your feedback about our past products, like the 3D TV you loved. While that model has been discontinued, customer input like yours is valuable and helps inform future product decisions. If you ever have questions or need assistance, our LG Canada support team is happy to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET. You can also connect through: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com • ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for choosing LG and for sharing your feedback!

Nov 21, 2025
LOUIS
1 out of 5 stars review

Don't buy?

The compressor was bad when we got it and our food spoiled. It took too long to get it repaired. Now less than 2 years later the freezer has stopped working. This is very disappointing. Now we have to come up with the money to buy another fridge. We certainly won't get this brand again. Customer service was very bad when we tried to deal with the defective new fridge so we're not going to try to contact anyone again.

Helpful?1QJF566W4K0H14969773570
reply from LG Digital Customer Care

Hi, Louis. Thank you for sharing your experience with your LG Refrigerator (LTCS20020V) model. We understand how important it is for the freezer and compressor to work reliably to keep your food safe. A helpful step to improve cooling performance is to clean the condenser coils at least twice a year, as dust buildup can cause the compressor to work harder and reduce efficiency. You can find more guidance here: https://www.youtube.com/watch?v=IeXSwCgNNAw. If you need further assistance with service or repair options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy

Nov 19, 2025
nikolai
4 out of 5 stars review

Not a bad very basic fridge

I picked this fridge based on its dimensions, good brand reputation and decent price. Delivery was quick and painless, great experience indeed. The fridge itself did match the expectations, spotless, correct dimensions. White color matched the color of the cabinets. Once installed, the startup was smooth, the noise is very low - I was not sure if it was working or not until I started to sense the cold air flowing. However, I need to pinpoint a few flaws in the appliance: - it is very hard to level it because only two front legs are adjustable. I had to place additional pads under 3 legs to make it right. - lack of pantry drawer was surprise. The photos and the pictures in the manuals suggested there was one. - very inconsistent manuals and specifications. One says the required side clearance is 2", another one says 0.8". Third one says nothing except the back clearance. One manual instructs to leave it at 2* for 24h, another one says 3*. - the doors do not close freely. The seal on the hinge side touches the body of the fridge and requires a very gentle push to close the doors. I have applied tiny amount of silicone to the seal, it did help the freezer door, but not the fridge one. Will watch it.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

Hi Nikolai. Thank you for your valuable and detailed feedback regarding your experience with the LG LTCS20020W refrigerator. We are pleased to hear that the dimensions, brand reputation, price, and delivery experience matched your expectations, and that the fridge runs smoothly and quietly.We sincerely appreciate you pinpointing several flaws in the appliance design and documentation, which is crucial for our continuous improvement. Your satisfaction is our top priority, and we're honored to be part of your home's daily life. Should you ever have questions or need assistance with the door seal issue or anything else, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!

Apr 27, 2021
Linda S
5 out of 5 stars review

Verified Purchase

Perfect Size and Beautiful

This refrigerator/freezer is just perfect for our small business. Looks and works great.

Helpful?1QJF566W4K0H14969773570
Sep 9, 2021
CaptJohn
5 out of 5 stars review

Verified Purchase

great features

[This review was collected as part of a promotion.] great features for a reasonable price, energy star rated

Review from lg.com
Helpful?1QJF566W4K0H14969773570
May 30, 2023
David C Burns
5 out of 5 stars review

Verified Purchase

The shelf’s are separate to move up are down that!

[This review was collected as part of a promotion.] About 3 months ago I bought this refrigerator, it’s a good deal .

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Nov 17, 2021
Eddie1954
5 out of 5 stars review

Verified Purchase

So spacious

[This review was collected as part of a promotion.] I am very happy to find the fridge is very spacious. It has deep shelves.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Jun 24, 2021
GWO2021
5 out of 5 stars review

Verified Purchase

great overall

[This review was collected as part of a promotion.] I did not know how bad I needed a new refrigerator

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Aug 14, 2021
Josey Wales
5 out of 5 stars review

Verified Purchase

Refrigerator Rating

[This review was collected as part of a promotion.] This refrigerator freezer was just what I needed for the existing space.

Review from lg.com
Helpful?1QJF566W4K0H14969773570