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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,666 ratings1,644 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (311)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 41-50 of 1,644 reviews
Sep 18, 2021
Reviewer name: Lee35
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Peacefully quiet

[This review was collected as part of a promotion.] I bought this refrigerator about a month ago to replace another brand I was unhappy with. This one is so quite I forget it’s there. I purchased as a back up refrigerator for my garage. It works great

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Jan 1, 2022
Reviewer name: Val Rose
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I Love this refrigerator

[This review was collected as part of a promotion.] We got this as a extra fridge in the garage. This was the perfect fridge for us! the freezer is larger than the competition and the fridge is also large enough and has great storage the outside is easy to clean and looks great

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Jul 13, 2022
Reviewer name: Madje
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Top Freezer Refrigerator

[This review was collected as part of a promotion.] The unit we purchased fits our space very well. The price -- as a year old model - was very good, but model lacks the freezer light and the large meat drawer. One concern shared with the owner of a newer model is that the freezer doors bounce open when the fridge door is shut. It is very deep. We are adjusting to dimensions; we saved items from old fridge to use in this LG (small item container & meat drawer)

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Sep 20, 2023
Reviewer name: Bryan Kim
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Have a stock the repair parts.

[This review was collected as part of a promotion.] I bought this with believing a good brand name and quality. But it was not enough cold in the freezer room due to not working the fan just after a year purchased. The problem is not available repairing parts in LG parts department.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from Customer Care

Hey there, Bryan. Thank you for taking your time in leaving us a review regarding your 20 cu. ft. Top Freezer Refrigerator. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to assist. ^Anthony

Mar 12, 2021
Reviewer name: memoe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Quiet

[This review was collected as part of a promotion.] I wanted a smaller refrigerator as a backup for my basement . This model is better than I expected ! Very pleased with the nice slick lines, and great storage features . My favorite feature is that is super quiet !!

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Aug 31, 2021
Reviewer name: fzyqqg
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Description was accurate

[This review was collected as part of a promotion.] I purchased the LG LTCS20020S 3 weeks ago and have been very happy with refrigerator. The recommended settings for refrigerator and freezer were perfect with minimum deviation. It is attractive and plenty of room for my use.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Oct 2, 2023
Reviewer name: Dorolei122
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not cold, not happy

I am sorry not to give a positive review: freezer ices up every few weeks, fridge is never colder than 55. The shelf spacing inside not easy to organize items, crisper handles too big and no lowest shelf on door because of that. Door too close to floor, my bare feet get caught if I don’t watch out. The light is always on. The technician was in contact with me, but is a few hours away and has not yet scheduled a visit.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

We appreciate your review of the LG Top Freezer Refrigerator! It's unfortunate to hear that you are experiencing problems within a short amount of time. Our team is committed to ensuring your satisfaction, and we want to help you resolve this issue as quickly as possible. To do so, we recommend reaching out to our LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and providing them with the repair number. We'll do everything we can to get you up and running! ~Rita

Oct 8, 2023
Reviewer name: hks23
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Door causes pain

This refrigerator is working well since I bought it. However, the lower door is too low whenever I open it. It scrapes my right foot, I then incur painful bruises and I have dropped dishes on the floor. My previous fridge door was higher and I never had this problem before.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from Customer Care

We read your feedback, and we apologize that the LG 20 cu. ft. Top Freezer Refrigerator (LTCS20020S) did not meet your expectations and caused you inconvenience. Your feedback is highly valuable to us, as it provides a fresh perspective that helps us improve our services and shape future product developments. We'd also like to know more about your concern. To do so, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit, or you may also visit these link directly: http://spr.ly/6422uo71I and http://spr.ly/6423uo71L to check the basic troubleshooting guides on how to level your LG Refrigerator. We're looking forward to assisting you.

Sep 25, 2021
Reviewer name: Manford
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Do I need service?

[This review was collected as part of a promotion.] #1. The freezer door opens when I close the refrigerator door. The seal doesn’t hold. This is a major problem. #2. When I open the refrigerator door, it hits my foot. It is not elevated enough

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Oct 20, 2021
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great refrigerator

[This review was collected as part of a promotion.] I bought this refrigerator about a month ago and it’s been super. Nice size holds everything I needed to hold and keeps everything good in cold or frozen. Would highly recommend it to anybody looking for a refrigerator with the freezer on top

Review from lg.com
Helpful?1QJF566W4K0H14969773570