Hello there, thank you for sharing your experience with us. We understand that the LG Refrigerator, model LTCS20020W, didn't meet your expectations. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Sam

Hey! It's awesome to see you're loving your second refrigerator. We're thrilled to be your backup! If you ever need a hand, we've got your back. ~Ivy

Hey there. We would like to get more information about what is going on with your fridge so we can best assist you and help you enjoy your purchase for years to come. Please send us a private message on social media at @LGUSSupport with your contact details and model number. Our teams would be more than happy to lend you a helping hand. We look forward to hearing from you! *Josh

Hi, Eva. Thank you for letting us know about the issue with your LG Refrigerator (LTCS20020S) model. We understand that a weird sound coming from the door can be concerning. We strive to provide reliable, high-quality products that exceed our customers' needs. To troubleshoot this, please check if the door hinges are properly aligned and the door seals are clean and intact. Sometimes, a misalignment or debris can cause unusual noises. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479. For further assistance, please reach out to us on social media @LGUSSupport. We will be more than happy to help you diagnose and resolve the issue. ^Juvy

Hey there! Let's help you get your LG refrigerator back up and running so you can enjoy it for many years. So we can help you better, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about what's happening with your unit. We're here, and we're ready to help! *Josh