Hey there Barb! We appreciate you sharing your experience with us about your LG refrigerator. Our goal is to always provide you with top-quality products that are built to last and have amazing features for you to enjoy. We'll be sure to share your words with the proper teams so we can continue to improve and work towards that goal. If you ever need anything in the future, please feel free to reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh

We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Hi there. Thank you for sharing your feedback regarding your recent purchase of the LG Refrigerator (LTCS20020W) model. We understand the issues you've faced with the unit's malfunctioning. We aim to deliver top-notch products that meet our customers' needs and expectations. Please know that your concerns have been noted, and we will be addressing them with our product development team. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Lilli! Delivering a stylish exterior and a perfectly arranged interior space to match your needs is exactly how this LG Refrigerator is designed to upgrade your kitchen layout. We are thrilled to hear that your new appliance is a wonderful fit for your home routine. To keep your food storage perfectly fresh, we recommend maintaining a small gap between your stored items and the rear air vents to allow proper cold air circulation. If you ever need anything down the road, feel free to reach out to @LGUSSupport. ^James

Hi, Leann. Thanks for sharing your experience with your LG Refrigerator (LTCS20020W. It’s great to hear that things are now going well and that you’re satisfied with your refrigerator. This unit is designed with spacious shelving and efficient cooling to keep everyday storage simple and reliable, so it’s nice knowing it’s meeting your needs. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy