Hi there. Thank you for sharing your feedback regarding your recent purchase of the LG Refrigerator (LTCS20020W) model. We understand the issues you've faced with the unit's malfunctioning. We aim to deliver top-notch products that meet our customers' needs and expectations. Please know that your concerns have been noted, and we will be addressing them with our product development team. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy

Hi there! Thank you for sharing your experience and we are saddened to hear that you had encounter unusual performance with your LG Fridge. We understand how important it is to have reliable appliances that function properly. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We can share a link below with a simple troubleshooting and explanation what causes the fridge not cooling enough. https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly-CT10000021-1429710713371 If you need assistance with your LG fridge in the future, please don't hesitate to reach out to our LG CareQ Team at 1-888-542-2623 and they'll be more than happy to assist you.

Hi, Leann. Thanks for sharing your experience with your LG Refrigerator (LTCS20020W. It’s great to hear that things are now going well and that you’re satisfied with your refrigerator. This unit is designed with spacious shelving and efficient cooling to keep everyday storage simple and reliable, so it’s nice knowing it’s meeting your needs. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hey there! This top freezer model can keep all your favorite meals fresh without a second thought! If you have any additional questions on this model or other LG products, feel free to message us or tag us on social media @LGUSSupport. Life's Good when you're with LG! ~ Ryan

Hi, there. Thank you for sharing your experience with us. It’s great to hear that your LG Refrigerator (LTCS20020W) model is exactly what you needed. The balance of its compact exterior with a surprisingly roomy interior is one of the things people appreciate most about this model, and it’s wonderful that the design and size are such a good fit for your space. A refrigerator that feels “just right” inside and out makes everyday use so much easier and more enjoyable. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ – LG Digital Care Team ^Juvy

Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LTCS20020W) model. We appreciate your feedback and understand the challenges you are facing in getting service in your area. We aim to deliver outstanding products and exceptional service, exceeding our customers' needs. It's great to hear that LG is processing your refund. If you need assistance tracking the refund or have questions about future service options, our customer support team is here to help you navigate those next steps. Please reach out to us on social media @LGUSSupport. We want to ensure you feel supported throughout this process. ^Juvy