Hi, Leann. Thanks for sharing your experience with your LG Refrigerator (LTCS20020W. It’s great to hear that things are now going well and that you’re satisfied with your refrigerator. This unit is designed with spacious shelving and efficient cooling to keep everyday storage simple and reliable, so it’s nice knowing it’s meeting your needs. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hi! We appreciate you taking the time to post your feedback for your 20 cu. ft. Top Freezer Refrigerator. We understand you're having an issue with the lack of lighting in the freezer, and have heard similar complaints from other customers. We'll be sure to focus on this while creating future generation models. In the meantime, please feel free to leave your feedback here: https://www.lg.com/us/support/feedback. We'd appreciate your submission! ^Chris

We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Hi! What a perfect fit! We’re delighted to hear your LG Refrigerator is meeting your needs as a second fridge so effortlessly. Having a reliable extra space that blends right into your routine is always a win, and it’s great to know the LG unit is doing just that. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi there! Thank you for sharing your experience and we are saddened to hear that you had encounter unusual performance with your LG Fridge. We understand how important it is to have reliable appliances that function properly. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We can share a link below with a simple troubleshooting and explanation what causes the fridge not cooling enough. https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly-CT10000021-1429710713371 If you need assistance with your LG fridge in the future, please don't hesitate to reach out to our LG CareQ Team at 1-888-542-2623 and they'll be more than happy to assist you.