We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi Rae. Thank you for sharing your experience with your LTCS20020W refrigerator. We understand the frustration of having it stop working within six months. As a troubleshooting step, try unplugging the unit or tripping the circuit breaker for 30 seconds to reset the refrigerator. Here's the link for further troubleshooting tips:https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 If you need further assistance, please send us a private message on social media using @LGUSSupport with your contact information and details of the issue. Our team will work on resolving this matter promptly. We appreciate your patience and look forward to assisting you. ^Win

Hi there. Thank you for sharing your thoughts on the LG LTCS20020W refrigerator. We're glad to hear that you appreciate its style. However, we understand your frustration if you're experiencing issues with its performance. Your feedback is important to us, and we'd like to help resolve any concerns you have. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience. ^Sam