We're so sorry to hear this! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki

We sincerely hate you had to do this and thank you for taking the time to provide us your feedback.^Sandy

Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Should you need any assistance with your LG Refrigerator, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

We see that you left a 2-star review. However, the details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available for contacting us. This is how you can get our private message via live chat: http://spr.ly/6423PImmZ Email: http://spr.ly/6424PImmw Facebook Messenger: LG Global Twitter: @LGUSSupport; http://spr.ly/6425PImmb; or Customer Support: 800-243-0000. ~Tanisha

Hi there. Thank you for taking the time in leaving us a review on the 20 cu. ft. Top Freezer Refrigerator. We understand the importance of having a good working refrigerator for your everyday life and we'd be more than happy to look into this for you. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter or calling our customer service line at (800) 243-0000. ^Anthony

Thank you for leaving us a review in regards to your refrigerator. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony