Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi, Tom123bx4. Thanks for reaching out. We're sorry to hear that you have the fridge model that has no freezer light. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Christopher, We hate to hear this. Looking at your case this was submitted to our returns department under case number DRN220324325211.

Awesome! It's our pleasure to provide the best possible product to our customers, and we're glad this commitment was reflected in your experience using the LG 20 cu. ft. Top Freezer Refrigerator, model LTCS20020W. Thanks for choosing LG for your cooling needs. If you have questions or concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

Hi there. It's never fun to run into problems so soon after your purchase, but we're glad you had a good experience with our support team. If there's anything we can do to help you enjoy your LG fridge more, please feel free to reach out to our socials using the handle @LGUSSupport. We are always here to help! ~Ave