Hello there! We are sorry to hear that the LG Refrigerator's shelves had to be replaced so soon. We appreciate your feedback and would like to invite you to share it with us on our LG feedback page, https://www.lg.com/us/support/feedback. Your valuable input will help us make necessary improvements to our products in the future. ~Rita

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

Hi there. Thank you for sharing your thoughts on the LG LTCS20020W refrigerator. We're glad to hear that you appreciate its style. However, we understand your frustration if you're experiencing issues with its performance. Your feedback is important to us, and we'd like to help resolve any concerns you have. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience. ^Sam

Hi! Glad to hear you're enjoying your Top Freezer Refrigerator with 20 cubic feet of space. Thank you for purchasing an environmentally friendly refrigerator! This refrigerator was awarded the Environmental Protection Agency's 2021 ENERGY STAR Emerging Technology Award. We're here for your support should you need us! ^Chris