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Sams Club
Sams Club
Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars1,656 ratings1,634 reviews
  1. 5 stars64% (1,056)
  2. 4 stars19% (308)
  3. 3 stars6% (97)
  4. 2 stars3% (54)
  5. 1 star9% (141)

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Showing 1,381-1,390 of 1,634 reviews
Feb 5, 2025
hfann
3 out of 5 stars review

Delivery is under the competitor standard

The fridge is simple. No fancy features that I don't need. I have nothing against the fridge. It is the delivery that I am not satisfied. They promised to text 30 minutes earlier so you can hurry home. They actually showed up 6 minutes after the text. They bumped and broke my flower pot while hauled away my old fridge. They refuse to switch the door to the side I would like to be opened. Which Home Depot delivery team gladly installed for me when they deliver my other fridge. I checked the basic installation fine print on the Sam's Club website and "Switching door open side" is NOT EXCLUDED from the service. So according to the team, the basic installation is just "plug in" the refrigerator. What a joke! I love Sam's Club and had been always satified with their services. But this was a substandard service.

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Mar 1, 2026
Julia
2 out of 5 stars review

Not a good buy

The refrigerator only lasted 2 years.

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reply from LG Digital Customer Care

Hi, Julia. Thank you for sharing your experience with your LG Refrigerator (LTCS20020S) model. We understand the importance of having a refrigerator that delivers dependable performance for many years. A helpful step you can try—if the unit is still on‑site—is checking the condenser coils for dust buildup and ensuring the refrigerator has proper ventilation around it. Restricted airflow can impact long‑term performance. For more guidance, visit https://www.lg.com/us/support/product/lg-LTCS20020S.ASTCNA0. We’d be glad to take a closer look at what happened with your refrigerator. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Aug 30, 2024
Shopper
1 out of 5 stars review

Delivery nightmare

The fridge was delivered (the scheduling process is tricky) and the delivery technicians were pleasant and knowledgeable. However, they did not wrap the appliances (new and old) to prevent damage to my house. They left severe tears and scratches in my entryway wall and scratched my hardwood floors. I now must have them repaired or replaced. I am livid. Sam's, you can do better. Never again.

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reply from LG Digital Customer Care

Hi, there. We appreciate you sharing your experience regarding the delivery of the LG Refrigerator (LTCS20020S) model. We understand your concern finding damage to your home caused by the delivery process. We strive to provide exceptional services that exceed our customer's needs. Please contact Sam's customer service directly at 888-746-7726 to address the damage to your entryway wall and hardwood floors. Providing them with the details and any photos of the damage will help in resolving the situation. If you have any concerns about the refrigerator itself or need further support, please reach out to us on social media @LGUSSupport. We're here to assist you and ensure any product-related issues are addressed. ^Juvy

Jul 25, 2025
Mike
5 out of 5 stars review

Very happy with product

Couldn't be happier with product, and delivery people were on time and very careful. Great lighting in refrig, and plenty of space. Looks good.

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Jun 17, 2023
richard
3 out of 5 stars review

So Far So Good 👍🏻

It's ok. On sale at Sam's was hard to beat. Free delivery 🚚 went well. Wish it had more lighting. Once filled light does not go far. Freezer has no light. Silver door exterior needs persistent cleaning.

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reply from LGAnswers

Hey, Richard! We're glad to hear that you're liking your new refrigerator! If you ever have any questions or concerns, please be sure to reach out with the link below. https://www.lg.com/us/support/contact ^Ian

Dec 26, 2020
mehult99
5 out of 5 stars review

Great Fridge No Issues

[This review was collected as part of a promotion.] We were looking for a extra fridge and we came upon this fridge after searching many others. The fridge was large in cu. ft and very spacious inside. The temp control is perfect we have it in our basement to store extra things. Great buy can’t be happier looks nice to we got the White one and great price .

Review from lg.com
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Dec 11, 2020
KayDD
2 out of 5 stars review

[This review was collected as part of a promotion.] My refrigerator died and I had to buy this one in desperation. It was all I could get at the time. I do not like it. The top shelf won’t even hold a tall bottle of milk. You have to practically get on your knees to reach things.

Review from lg.com
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reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Aug 25, 2020
FrustratedAlso
1 out of 5 stars review

Ice Maker Wrong Connector?

The optional ice maker your list - LK65C - does not have the right electrical harness to plug into the rear of the freezer.. they are incompatible. What is your solution to this? I have now seen this issue raised by others on other websites... something is not right. How to fix this so it plugs in?

Review from lg.com
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reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane

Dec 26, 2024
itram6
5 out of 5 stars review

Good space/options for size

enjoying the maximum of space this model provides for it's size or footprint as this suits are kitchen size requirements...the only issue that I think could be improved is interior lighting set up as it seems somewhat dark in there, perhaps more lighting inside could be addressed

Review from lg.com
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reply from LG Digital Care Team - Diego

Hey there. Glad to hear you're making the most of the space this model offers! It’s great when a fridge fits perfectly into your kitchen setup. We appreciate your feedback on the interior lighting—having a brighter setup can definitely make a difference. We'll be sure to share this insight with our team! ^ Diego

Nov 4, 2024
crazy one
5 out of 5 stars review

[This review was collected as part of a promotion.] Excellent size for my top freezer refrigerator (not too large & not too small), fits perfectly in my kitchen. It has enough storage inside the refrigerator and a perfect size freezer. The color matches my other appliances, but even if it didn't, still it blends in with the kitchen faucet and the stove’s vent. The price was reasonable, which is very important (especially these days). All & all I'm very happy with my Top Freezer Refrigerator. Sincerely, Margo Lazar

Review from lg.com
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reply from LG

Hi, there. We appreciate you taking the time to share your experience. It’s wonderful to hear how well the LG Refrigerator (LTCS20020S) model suits your kitchen. The balanced size, generous interior storage, and practical freezer layout are standout strengths of this model, and it’s great to know the stainless finish blends so naturally with your other appliances. The value you mentioned is something many customers love about this unit as well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy