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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.2 out of 5 stars
stars
1,676 ratings1,654 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (101)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 1,371-1,380 of 1,654 reviews
Dec 26, 2020
Reviewer name: Bob in Maryland
5 out of 5 stars
5 out of 5 stars review

Excellent quality

[This review was collected as part of a promotion.] Our LG model LTCS20220 refrigerator-freezer is wonderful. We had a problem with the installation, .e., the door reversal was not done properly. However, this was corrected by Our LG model LTCS20220 refrigerator-freezer is wonderful. We had a problem with the installation, i.e., the door reversal was not done properly. However, this was corrected by another crew. One feature that is lacking is built-in thermometers for the freezer and refrigerator. And it is important to know these temperatures to be certain that food storage is OK. We installed wireless thermometers, but we can see the wires from these thermometers on the left side of the refrigerator-freezer (not a big deal). Also, we have to replace the thermometer batteries periodically. Otherwise, the LG is excellent in terms of space, layout, performance, and aesthetics.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 12, 2020
Reviewer name: Notorious JAM
4 out of 5 stars
4 out of 5 stars review

Wonderful Fridge!

[This review was collected as part of a promotion.] I purchased this LG Fridge a few months ago when the one that came with the house I recently purchased stopped functioning properly. It was the perfect size for my kitchen; roomier than anticipated, and looks beautiful. Absolutely silent, which was an important and desired feature. The only reason why I gave it 4 rather than 5 stars is because the stainless steel surface around the "pull" areas of the doors is already full of fine scratches. I don't wear lots of rings or have long. sharp nails, This is just after a few months of use. Otherwise this is a really great product.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Feb 21, 2022
Reviewer name: David NJ
1 out of 5 stars
1 out of 5 stars review

Not bad, but.... it's LG

I had several LG products and all of them ended their life for problems. I needed a new refrigerator and this one was available right away. I thought: it's a refrigerator, what can go wrong. Actually it's quiet, it uses little energy ... few flaws but not bad. After a little more than one year I found that one of the glass shelf had the plastic frame broke. After 3 weeks the second shelf had the same issue on the opposite side. 2 shelves on 2? It's not a coincidence: it's just how LG makes their products. After one microwave (expensive one), one TV, one ductless air conditioner and one refrigerator, finally I learnt my lesson. Goodbye LG: another customer lost.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from Social Media

David we would like to learn more from you on this, however we need to move to a platform with back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, model and serial # and pictures showing the issue and the next available agent will explore all options with you. Thanks. ^Jennifer

Dec 26, 2020
Reviewer name: tmax10
5 out of 5 stars
5 out of 5 stars review

Spacious and Deep

[This review was collected as part of a promotion.] I brought this LG refrigerator to replace to replace a refrigerator that I brought new 3 years ago that quit working, and I am so glad I went with LG, it is more spacious and deep and I love the layout of the compartments, this was a great buy!

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Aug 5, 2025
Reviewer name: Kris1981
1 out of 5 stars
1 out of 5 stars review

Horrible Product

I bought this refrigerator in June 2024 to be used at a vacation property. It has never cooled properly since original purchase. I had someone to come out and repair the appliance in April 2025. Now 2 months laters, the appliance is again no longer cooling, and also has a huge leak. So had to put in another repair request, and try to function with a leaking, barely cooling refrigerator. Do not buy this appliance.

Review from lg.com/ca
Helpful?6XWQEFRR7UUF14969773570
reply from LG CareQ

We’re really sorry to hear about all the trouble you’ve had with your fridge. It’s incredibly frustrating when an appliance you rely on keeps having problems—especially when you need it to work at your vacation property. Dealing with a leaking, barely cooling fridge is definitely not what anyone wants. Thank you for sharing your experience; your feedback helps us improve. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have your consultation number (CNN#) from your previous interaction, along with your bill of sale, ready. This will help us access your case details quickly and ensure a more efficient follow-up.

Dec 2, 2020
Reviewer name: Aqualung63
4 out of 5 stars
4 out of 5 stars review

Small But Roomy

[This review was collected as part of a promotion.] I have had many a refrigerator & this is the Brand I am most impressed with. Due to the Pandemic I had to "downsize" to get it quickly , but this is impressive & roomy & I am pleased with my purchase

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 29, 2020
Reviewer name: Quilt Queen
4 out of 5 stars
4 out of 5 stars review

Miss light in the freezer!

[This review was collected as part of a promotion.] The refrigerator looks good and the temperature remains steady and where it should be. I wish it had a light in the freezer and a meat drawer. It is pretty small, but we had limited space as it is next to a wall with cabinets above. It serves it's purpose and is quiet! I liked the warranty on it.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 6, 2020
Reviewer name: Jditz35
5 out of 5 stars
5 out of 5 stars review

Super storage The way it is laid out.

[This review was collected as part of a promotion.] I bought this a couple weeks ago and I am so happy that I did. It is approximately the same size as the one I replaced but the way it is designed inside it seems to hold a lot more. I would definitely recommend buying this refrigerator.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Jan 2, 2021
Reviewer name: Henry le Saint
4 out of 5 stars
4 out of 5 stars review

Cool fridge

I bought this fridge 2 months ago so far so good, it keeps food, milk & vegetables fresh for a period of time. Space inside is good although I wish the lights where directed a bit toward the back do you could see inside the back of the fridge. In addition, the door of the freezer section doesn't close as tight as the refrigerator portion. Overall it's a good fridge & I like the fact there are many cooling vent with different directions inside. I wish the temperature control was digital. Good job LG.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Nov 3, 2022
Reviewer name: 22Angie22
1 out of 5 stars
1 out of 5 stars review

All my food gets frozen in the back of my fridge

I’ve had this fridge for almost 2 years now and noticed that since the beginning my food gets frozen if it’s anywhere near the back half of the refrigerator. Also, I noticed that the stainless steel scratches so easily. Pretty upsetting. I wish it was better quality.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki