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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,667 ratings1,645 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (312)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,371-1,380 of 1,645 reviews
Jan 10, 2025
Reviewer name: BostonDave102
5 out of 5 stars
5 out of 5 stars review

Great product idea for accessory

[This review was collected as part of a promotion.] We got thIS Frig as a replacement for the basement/ garage one that failed. I look forward to many years of holidays and family events that the extra room of this Frig provides. One question was I know that the 20 inch does not have the Light and the 30 inch does. Would LG be open to making a light only fit where the ice maker would be? You already have the hub and all you would need is the light adapted to the connection. I would buy it.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

We're so glad to read that your fridge is the perfect addition for your extra storage needs! Having that extra space during holidays and family gatherings makes all the difference. We truly appreciate your feedback, we're always looking for ways to enhance our products. For additional convenience and efficiency in your home, consider adding a microwave or a smart range to your setup which offer sensor cooking, quiet operation, and an easy-clean interior. Thanks for choosing LG, if you need help, be sure to reach us on social media @LGUSSupport. We’re always here to assist! ^Jose

Oct 15, 2024
Reviewer name: MaryKUtah
3 out of 5 stars
3 out of 5 stars review

Adequate refrigerator

[This review was collected as part of a promotion.] Top freezer appliances are not my favorite, but this was the only option In a small space. This is a very simple refrigerator with few highlights. The freezer section is simply a box, so it gets pretty disorganized. The refrigerator section has the bare minimum two drawers at the bottom, a place to put butter, and that is about it. I prefer side-by-side or bottom bottom freezer units, but there was nothing available at the time we purchased this refrigerator because of the limited space in our kitchen.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

Hey Mary! Thank you so much for sharing your honest review of your LG fridge experience. We're thrilled to hear that your top freezer is serving your kitchen well, and we appreciate all of your feedback regarding the organization and capacity. If you're looking for a larger unit or one with more organization, we're frequently running deals on appliances here at http://spr.ly/6422qbZJw. If you're interested, you can reach our Better Life Pro team by clicking "Speak with Live Agent". You can also find us on social media @LGUSSupport if you ever need help with your current LG fridge. We're always happy to help! *Joseph

Nov 3, 2022
Reviewer name: 22Angie22
1 out of 5 stars
1 out of 5 stars review

All my food gets frozen in the back of my fridge

I’ve had this fridge for almost 2 years now and noticed that since the beginning my food gets frozen if it’s anywhere near the back half of the refrigerator. Also, I noticed that the stainless steel scratches so easily. Pretty upsetting. I wish it was better quality.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Jan 12, 2025
Reviewer name: Marcos Esquivel
5 out of 5 stars
5 out of 5 stars review

Refrigerator

[This review was collected as part of a promotion.] ⭐⭐⭐⭐⭐ I couldn't be happier with my LG refrigerator, model LTCS20020W/01. It's the perfect combination of functionality, design, and reliability. The spacious interior is thoughtfully laid out, with plenty of room for all my groceries and a top freezer that's easy to access. The cooling performance is exceptional—everything stays fresh, and I’ve never had an issue with uneven temperatures. It's also impressively quiet, which is a huge plus. The clean, white finish fits beautifully in my kitchen, and it’s easy to keep spotless. It’s clear LG put a lot of thought into the design and durability of this model. If you're looking for an affordable, high-quality refrigerator with all the essentials and then some, I highly recommend the LTCS20020W/01. It’s an absolute win for any home!

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

Hey Marcos. We’re thrilled to hear how happy you are with your LG fridge! 💙 It’s great to know that the spacious design, top freezer, and cooling performance work perfectly for you. The quiet operation and easy-to-clean white finish make life a little simpler. For more questions, private message us on social media @LGUSSupport. Thanks for your glowing review—we’re so glad it’s been a perfect fit for your home! ✨ #LifeisGood ^David

Aug 18, 2023
Reviewer name: Dan Donahue
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Refrigerator/freezer

We love our new refrigerator/freezer it's bigger than our old one.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Dec 18, 2021
Reviewer name: Spazztowski
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Broke 2 months after purchase

Broke 2 months after purchase and now they don’t have time to come repair it.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LGE Social Media

We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Aug 20, 2021
Reviewer name: Patti1223
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great buy

Love LG products and this is a great refrigerator lots of room in the freezer too

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Jan 24, 2023
Reviewer name: Dan John
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Showed on time, fixed problem, great service. Thx!

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Aug 26, 2023
Reviewer name: Frank 49
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Bought July vertical dissatisfied with cooling so far

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from Customer Care

We see that you left a 2-star review. However, the details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available for contacting us. This is how you can get our private message via live chat: http://spr.ly/6423PImmZ Email: http://spr.ly/6424PImmw Facebook Messenger: LG Global Twitter: @LGUSSupport; http://spr.ly/6425PImmb; or Customer Support: 800-243-0000. ~Tanisha

Dec 26, 2022
Reviewer name: Geese1481
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Broken at the 3 month mArk

Bought this in October and died in December. Been waiting 2 weeks and it’s still not fixed.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from Social Media

We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki