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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,667 ratings1,645 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (312)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,361-1,370 of 1,645 reviews
Feb 21, 2022
Reviewer name: David NJ
1 out of 5 stars
1 out of 5 stars review

Not bad, but.... it's LG

I had several LG products and all of them ended their life for problems. I needed a new refrigerator and this one was available right away. I thought: it's a refrigerator, what can go wrong. Actually it's quiet, it uses little energy ... few flaws but not bad. After a little more than one year I found that one of the glass shelf had the plastic frame broke. After 3 weeks the second shelf had the same issue on the opposite side. 2 shelves on 2? It's not a coincidence: it's just how LG makes their products. After one microwave (expensive one), one TV, one ductless air conditioner and one refrigerator, finally I learnt my lesson. Goodbye LG: another customer lost.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from Social Media

David we would like to learn more from you on this, however we need to move to a platform with back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, model and serial # and pictures showing the issue and the next available agent will explore all options with you. Thanks. ^Jennifer

Aug 18, 2022
Reviewer name: jar 1818
3 out of 5 stars
3 out of 5 stars review

Condensation in plastic containers

I bought this refrigerator a month ago only because it is the only refrigerator that would fit in the allowed space in our kitchen-I really don't like top freezers. My issue is when I store something in a plastic container with a closed top the condensation in the container is unbelievable. eg, sliced strawberries have not been in the refrigerator 24 hr & look at the condensation & some actually turned spoiled. Had photos on cell phone but unable to upload to the page.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy

Jun 2, 2021
Reviewer name: dreamweaver8891
5 out of 5 stars
5 out of 5 stars review

JUST WHAT WE WERE LOOKING FOR!!!!!!!!!!!!!!!!!!!!!

[This review was collected as part of a promotion.] Purchased this refrigerator about a month ago and ABSOLUTELY LOVE IT!!!!!!!!!!!!!!! Living in an old, small house we have very limited space for kitchen appliances. We struggled with our last frig because to be honest it just didn't fit our kitchen - too wide and too tall - so it jutted out and even looked out of place - but we didn't think we would be able to find a smaller refrigerator that still had the same amount of space inside. Being big milk drinkers (up to 5 gallons a week) we definitely didn't want to reduce our refrigerated storage!!! As our old refrigerator began to fail we began to shop for a new one. We were utterly delighted to find this LG Refrigerator!!!!!!!!!!!!!!!!!!!!! Inside space is the same but the outside dimensions allow the frig to fit against the wall and under the cabinets where it was intended - HURRAY!!!!!!!!!!!!!! Naturally we did our research before buying - read many positive reviews on various sites - and after using the frig for a month we are adding to those positive reviews!!!!!!!!!!!!!!!!! After having an LG vacuum sweeper and now this refrigerator we are COMPLETELY SATISFIED WITH THE LG PRODUCT LINES and won't hesitate in saying WE HAVE BECOME LG CUSTOMERS!!!!!!!!!!! We would HIGHLY RECOMMEND this refrigerator and any other LG product for that matter!!!!!!!!!!!!!!!!!!!!!!

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Dec 26, 2020
Reviewer name: mehult99
5 out of 5 stars
5 out of 5 stars review

Great Fridge No Issues

[This review was collected as part of a promotion.] We were looking for a extra fridge and we came upon this fridge after searching many others. The fridge was large in cu. ft and very spacious inside. The temp control is perfect we have it in our basement to store extra things. Great buy can’t be happier looks nice to we got the White one and great price .

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Oct 22, 2021
Reviewer name: Kutu Mutu
5 out of 5 stars
5 out of 5 stars review

Near Excellent

[This review was collected as part of a promotion.] My opinion matters because, just prior to buying this fridge, i bought 3 U.S-made fridges in a row and had to return each one of them within the warrantee deadline. Then i paid a bit more and got this one. What a difference! Bright lights, perfectly cold, good space inside, and the strange thing is, you absolutely don't hear the motor, to the extent that i was first wondering how come the fridge was so cold while the motor was not working. it even looks so much better made than its predecessors, with glass shelves all over including on the doors, instead of metal grids. and I've had it for over 6 months now with absolutely no complaint or problem. the only reason my title was not "Excellent" period is that it doesn't have a cold-cut drawer. i recommend it without hesitation.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Oct 28, 2024
Reviewer name: Mary Ann 45
5 out of 5 stars
5 out of 5 stars review

Best one out there

[This review was collected as part of a promotion.] so glad I bought this my old one stopped working I hated that one from day 1 the Brand began with an S. I chose LG because I recently bought a washer that is amazing so I bought this Refrigerator fit my space love this so much thank you LG

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

Hi Mary Ann, thank you for sharing your experience with your LG 20 cu ft Top Freezer Refrigerator, model LTCS20020W. It is wonderful to hear how happy you are with your new fridge, especially after dealing with one that never quite felt right. Choosing LG again after having such a great experience with your washer says a lot, and we are glad this refrigerator fits your space and your needs so well. Your enthusiasm truly comes through. If you ever need assistance, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood

Dec 26, 2024
Reviewer name: itram6
5 out of 5 stars
5 out of 5 stars review

Good space/options for size

enjoying the maximum of space this model provides for it's size or footprint as this suits are kitchen size requirements...the only issue that I think could be improved is interior lighting set up as it seems somewhat dark in there, perhaps more lighting inside could be addressed

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team - Diego

Hey there. Glad to hear you're making the most of the space this model offers! It’s great when a fridge fits perfectly into your kitchen setup. We appreciate your feedback on the interior lighting—having a brighter setup can definitely make a difference. We'll be sure to share this insight with our team! ^ Diego

Nov 4, 2024
Reviewer name: crazy one
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] Excellent size for my top freezer refrigerator (not too large & not too small), fits perfectly in my kitchen. It has enough storage inside the refrigerator and a perfect size freezer. The color matches my other appliances, but even if it didn't, still it blends in with the kitchen faucet and the stove’s vent. The price was reasonable, which is very important (especially these days). All & all I'm very happy with my Top Freezer Refrigerator. Sincerely, Margo Lazar

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG

Hi, there. We appreciate you taking the time to share your experience. It’s wonderful to hear how well the LG Refrigerator (LTCS20020S) model suits your kitchen. The balanced size, generous interior storage, and practical freezer layout are standout strengths of this model, and it’s great to know the stainless finish blends so naturally with your other appliances. The value you mentioned is something many customers love about this unit as well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy

Oct 15, 2024
Reviewer name: MaryKUtah
3 out of 5 stars
3 out of 5 stars review

Adequate refrigerator

[This review was collected as part of a promotion.] Top freezer appliances are not my favorite, but this was the only option In a small space. This is a very simple refrigerator with few highlights. The freezer section is simply a box, so it gets pretty disorganized. The refrigerator section has the bare minimum two drawers at the bottom, a place to put butter, and that is about it. I prefer side-by-side or bottom bottom freezer units, but there was nothing available at the time we purchased this refrigerator because of the limited space in our kitchen.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

Hey Mary! Thank you so much for sharing your honest review of your LG fridge experience. We're thrilled to hear that your top freezer is serving your kitchen well, and we appreciate all of your feedback regarding the organization and capacity. If you're looking for a larger unit or one with more organization, we're frequently running deals on appliances here at http://spr.ly/6422qbZJw. If you're interested, you can reach our Better Life Pro team by clicking "Speak with Live Agent". You can also find us on social media @LGUSSupport if you ever need help with your current LG fridge. We're always happy to help! *Joseph

Jan 10, 2025
Reviewer name: BostonDave102
5 out of 5 stars
5 out of 5 stars review

Great product idea for accessory

[This review was collected as part of a promotion.] We got thIS Frig as a replacement for the basement/ garage one that failed. I look forward to many years of holidays and family events that the extra room of this Frig provides. One question was I know that the 20 inch does not have the Light and the 30 inch does. Would LG be open to making a light only fit where the ice maker would be? You already have the hub and all you would need is the light adapted to the connection. I would buy it.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LG Digital Care Team

We're so glad to read that your fridge is the perfect addition for your extra storage needs! Having that extra space during holidays and family gatherings makes all the difference. We truly appreciate your feedback, we're always looking for ways to enhance our products. For additional convenience and efficiency in your home, consider adding a microwave or a smart range to your setup which offer sensor cooking, quiet operation, and an easy-clean interior. Thanks for choosing LG, if you need help, be sure to reach us on social media @LGUSSupport. We’re always here to assist! ^Jose