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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.2 out of 5 stars
stars
1,676 ratings1,654 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (101)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 1,311-1,320 of 1,654 reviews
Oct 22, 2021
Reviewer name: Kutu Mutu
5 out of 5 stars
5 out of 5 stars review

Near Excellent

[This review was collected as part of a promotion.] My opinion matters because, just prior to buying this fridge, i bought 3 U.S-made fridges in a row and had to return each one of them within the warrantee deadline. Then i paid a bit more and got this one. What a difference! Bright lights, perfectly cold, good space inside, and the strange thing is, you absolutely don't hear the motor, to the extent that i was first wondering how come the fridge was so cold while the motor was not working. it even looks so much better made than its predecessors, with glass shelves all over including on the doors, instead of metal grids. and I've had it for over 6 months now with absolutely no complaint or problem. the only reason my title was not "Excellent" period is that it doesn't have a cold-cut drawer. i recommend it without hesitation.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 7, 2020
Reviewer name: Jhahn56
5 out of 5 stars
5 out of 5 stars review

Good value, great for smaller kitchens

[This review was collected as part of a promotion.] Purchased this in May and have been very satisfied. Like .the lighting and door storage. I have a small kitchen and this was a perfect size as well as decently priced. Only feature that is missing is a cheese/lunch meat storage space.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 6, 2020
Reviewer name: jaideyis
5 out of 5 stars
5 out of 5 stars review

Very convenient features, good looking

[This review was collected as part of a promotion.] Purchased this item about a month ago, enjoy all the nice features, love the led lights, the lighted settings, the movable brackets, the separate drawers for fruits and vegetables and the nice looking and feel of the stainless steel. I really love this refrigerator.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 26, 2020
Reviewer name: tabbysunshine
5 out of 5 stars
5 out of 5 stars review

Perfect refrigerator for me!

[This review was collected as part of a promotion.] I remodeled my kitchen this year and replaced a French door fridge with this top freezer model. It is perfect for my lifestyle, I am a widow and entertain occasionally. There is more than enough space for extra foods when I entertain guests.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Aug 7, 2024
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

LG refrigerator

I bought a LG refrigerator for our home, and I must say this particular fridge is roomy and cooled right up within 30 minutes after I placed the food inside. Easy to maintain. (Wiping interior down/doors). Shelving is spacious for those bells and whistles. I also purchased the ice cube/freezer kit since I live in the desert in the middle of summer. Easy setup. Completely happy with this refrigerator. Thank you LG.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from LG

Hi, Raymond! Bringing you a spacious, quick-cooling design that makes setup a breeze and beats the desert summer heat is exactly what we engineered this LG Refrigerator to do. We are absolutely thrilled to hear that the roomy shelving and easy maintenance are keeping you completely happy with your purchase. To keep your unit running efficiently in hot climates, we recommend pulling the refrigerator out slightly once a year to dust the rear condenser coils, which helps maintain optimal airflow. If you ever need anything down the road, feel free to reach out to @LGUSSupport. ^James

Aug 5, 2025
Reviewer name: Kris1981
1 out of 5 stars
1 out of 5 stars review

Horrible Product

I bought this refrigerator in June 2024 to be used at a vacation property. It has never cooled properly since original purchase. I had someone to come out and repair the appliance in April 2025. Now 2 months laters, the appliance is again no longer cooling, and also has a huge leak. So had to put in another repair request, and try to function with a leaking, barely cooling refrigerator. Do not buy this appliance.

Review from lg.com/ca
Helpful?6XWQEFRR7UUF14969773570
reply from LG CareQ

We’re really sorry to hear about all the trouble you’ve had with your fridge. It’s incredibly frustrating when an appliance you rely on keeps having problems—especially when you need it to work at your vacation property. Dealing with a leaking, barely cooling fridge is definitely not what anyone wants. Thank you for sharing your experience; your feedback helps us improve. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have your consultation number (CNN#) from your previous interaction, along with your bill of sale, ready. This will help us access your case details quickly and ensure a more efficient follow-up.

Dec 10, 2020
Reviewer name: Nobigdiehl
5 out of 5 stars
5 out of 5 stars review

LG Refrigerator a best value!

[This review was collected as part of a promotion.] Great design, engineering stands out, ergonomics quite nice, and well packages (not a single scratch or dent from shipment). More importantly, I shopped extensively for best value, and after owning this unit for several months, can confirm that it was the right choice. Amazing that LG can make, ship, store, market, deliver, etc., this machine at this price!

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 5, 2019
Reviewer name: fattyhead
1 out of 5 stars
1 out of 5 stars review

icemaker is terrrible quality

I bought this item 1.5 yrs ago and I turned off ice maker couple months ago. Turned it back on and nothing. Calling support was useless. ONly 1 yr warranty says lot about LG as well. The support sucked and no reset button on ice maker. They were like call repairman.... Will never buy LG appliance again.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from Customer Service

That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

Aug 18, 2022
Reviewer name: jar 1818
3 out of 5 stars
3 out of 5 stars review

Condensation in plastic containers

I bought this refrigerator a month ago only because it is the only refrigerator that would fit in the allowed space in our kitchen-I really don't like top freezers. My issue is when I store something in a plastic container with a closed top the condensation in the container is unbelievable. eg, sliced strawberries have not been in the refrigerator 24 hr & look at the condensation & some actually turned spoiled. Had photos on cell phone but unable to upload to the page.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy

Mar 14, 2021
Reviewer name: FrigeratorTilt
3 out of 5 stars
3 out of 5 stars review

Can't level without shims under back corner roller

[This review was collected as part of a promotion.] Have been wasting a lot of time trying to figure out how this is supposed to level using only 2 front adjustments. The rear left corner roller cant be lowered so the whole unit rocks from front right corner to rear left corner. Used wood shim same color as laminate flooring under rear left corner to get somewhat level. Very frustrated with this

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from LGE Social Media

We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane